1. You can place orders via email to email@example.com if hair samples or templates are not involved. You can also mail the orders with hair samples and templates to us directly. Once we receive your order we will confirm this with you immediately, we will also contact you immediately if we have any questions concerning your order. Your order will be arranged into production within 3 days after we have received the order.
2. The delivery time (from the date of receiving orders and the date of sending out the finished orders) for normal custom orders is 6~7 weeks, and for rush orders is 4~5 weeks. Stock orders (orders over 20pcs using the same base model, same base size, and no hair sample or template involved) take 6~8 weeks. Our own stock hair pieces can be shipped out immediately.
3. You can download our order form by clicking HERE. You are also welcome to use your own or any other order form. We understand orders well and so for us it is not a problem.
4. You can check the status of your order at any time by email or fax. We will reply to you within one day. You can also call us on the number 86-532-88994028. Our office hours are from 8:30 am to 5:30 pm (Please note that this is Chinese time). Thank you for your understanding regarding the time difference and we apologize if this is a cause of any convenience.
5. Acceptable payment methods: –Wire transfer –Western Union –PayPal –Money Gram