Terms and Conditions

Home » Terms and Conditions

This website is operated by Newtimeshair.com

Your use of this website is governed by these Terms and Conditions:

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them.

These Terms and Conditions can be modified and updated without notice anytime.

Newtimeshair.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Copyright Notice

All of the Content you see and hear on the Newtimeshair.com website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Newtimeshair.com.

You may download, print, and store selected portions of the Content, provided you (1) only use these copies of the Content for your use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title, or interest in any downloaded materials is transferred to you as a result of any such downloading.

Return Policies

New Times Hair starts processing any returned products within 24 working hours after we receive the return. The processing time varies on a case-by-case basis. We will only replace or refund after we have received the products. We take no responsibility for returns lost by postal services. The shipping cost of return would be assumed by New Times Hair if we caused the problems that lead to the return. Otherwise, the cost would be assumed by customers solely.

      Stock hair systems:

You will receive a full refund minus shipping if all stock hair systems that are uncolored, uncut, and have not been used in any way within 30 days after purchase.

      Custom hair systems:

– All custom hair systems (except for special mesh material such as ultra-thin skin and Swiss lace) may be repaired or remade or refund free of charge upon our mistake or production fault within 3 months from delivery to receipt of return.

– If you cancel a custom order before you receive it, you will only receive a 50% refund in order to cover labor and material costs.

– If you order a wrong custom-made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly including shipping.

      Repair orders:

-No refunds are offered for repair under any condition.

-Products that need to be adjusted again must be returned within 30 days after receiving.

Notes: We CANNOT replace all the hair on the hair system. We replace loose hair with new hair. However, over time old hair will continue to loosen and shed.

While repair prolongs hair system lifespan, it is a short-term solution. The only long-term solution is to buy a new hair system.


-Products must be returned within 30 days after you receive them.

-Refund can only be given if the packaging is unopened.

​​Rush Delivery terms

In general, terms rush production services allow customers to receive hairpieces quicker than they would normally under standard conditions. We give a general guideline of 4-5 weeks for “rush” service. In no way do we guarantee an exact date or timetable for this service. All hairpieces are custom made and as such no exact time can be guaranteed. This service means production will be faster than if customers were to choose standard delivery. NO REFUNDS will be made for“rush" fees resulting from delays. However, at the discretion of Newtimeshair.com, we may credit the“rush” fee if the production is unusually past the“rush” time schedule.

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to product description and availability. We apologize for any inconvenience this may cause you.

under no circumstances, shall new times hair or any of their employees, directors, officers, agents, vendors, or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary, or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of newtimeshair.com has been advised of or should have known of the possibility of such damages.

If a customer decides to pursue a " chargeback" They are required to contact us first in writing why they are doing so and give us a chance to resolve the issue.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy are to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of newtimeshair.com under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).

Enforcement of Terms and Conditions

By accessing and using the newtimeshair.com website, you agree that your Re-access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the people’s republic of china. any unwarranted chargebacks and/or nonpayments will be met with legal action combined with reporting to Equifax, transition, and Experian credit reports.

Last updated on Nov, 6th.2011.

By Newtimes Hair Co., Ltd