Shipping Policy

New Times Hair is committed to providing fast shipping to our customers across the globe to ensure you get your merchandise as soon as possible after you place an order on our website.

If you have any questions about shipping your merchandise, please contact us directly or see the below answers we have put together to commonly asked questions:

1. Do you ship to my country?

Yes, New Times Hair ships to most countries and regions across the globe through FedEx. Please click here to see the list of countries and regions New Times Hair ships to.

2. What is the shipping cost?

Shipping charges for your order will be calculated and displayed at checkout.

How your shipping cost is calculated: for an order weight within 0.5kg, the shipping cost is $40. If the total weight of your order exceeds 0.5kg you have to pay an extra $10 shipping fee for each additional 0.5kg.

Total Order Weight

Shipping Cost

Within 0.5kg

40 USD

0.5kg-1kg

50 USD

1kg-1.5kg

60 USD

1.5kg-2kg

70 USD

...

...

3. How long does it take to process my order?

Stock hair systems and wigs are available for immediate shipment which will take 3 to 5 working days before delivery. 

For custom orders, production time takes anywhere from 4 to 12 weeks based on different types of knots or bases. Extra-long hair or full cap wig order will need an additional 2 weeks.

If you ask for add-on services like cutting base, haircutting, styling, etc., the order will take an additional 1-3 working days to be sent out to you.

Order Type

When We Can Sent Out

Stock(all items)

Within 3-5 working days

Custom(skin: v-loop, injected, single knot)

Within 4-6 weeks

Custom(lace/mono base)

Within 8-10 weeks

Custom(full cap/extra long hair)

Additional 2 weeks

Rush Order(skin)

Within 4 weeks

Rush Order(lace, mono)

Within 6 weeks

Add-on Service(haircutting/base cutting)

Additional 1-3 working days

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there might be a significant delay in the shipment of your order, we will contact you via email.

4. What is the estimated delivery time?

Normally, shipping will take about 4-7 working days from the New Times Hair warehouse to your doorstep. Affected by Covid-19, there will be some delays in the delivery.

5. Can I change my shipping address?

In the event that the package has not yet been shipped, please contact the New Times Hair customer service or your sales representatives as soon as possible to change your shipping address.

If the package has already been shipped, we can help you request a reroute if your order is shipped via FedEx or UPS. Once the reroute takes effect, it may incur an additional fee. 

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, but there is typically always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

6. What shipping methods do you use?

New Times Hair uses FedEx to ship your orders. However, in case you prefer other express services such as DHL, UPS, EMS, etc., please contact the New Times Hair customer service or your sales representatives for an alternative arrangement.

7. I entered the wrong shipping address! Can I change it?

A: If the package has not yet shipped, please contact our customer service or sales representatives as soon as possible to change your shipping address.

B: If the package has already been shipped, we can help you request a reroute if your order is shipped via FedEx or UPS. Once the reroute takes effect, it may cause you to incur an additional fee.

8. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check your order’s status. Please allow 48 hours for the tracking information to become available.

9. Who pays for taxes and custom duties charged?  

New Times Hair is not responsible for any custom charges or taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).

10. Which laws will be applied when settling disputes or claims?

This Shipping Policy and any claim, controversy or dispute arising under or related to this Shipping Policy shall be governed by and construed in accordance with the laws of China applicable to Shipping Policies made and to be performed in such state without regard to conflicts of law principles thereof.

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Wholesale human hair replacement system, wig and hair extension manufacturer.

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June
  • sales12@newtimeshair.com
  • +86-17660625309

June Chen

Sales representative

Introduction

June is detail-oriented, excellent at simplifying complex issues, making them understandable to all our clients, particularly those new to our services and products or unfamiliar with China.

Originally from Weifang, China, known as the hometown of kites, June moved to Qingdao in search of a better work-life balance. This has been her first job ever since. Over the years working at Newtimes Hair, she has cultivated a friendly demeanor and a sense of humor. June considers Newtimes Hair her second home, a place where she invests her passion wholeheartedly.

Her role extends beyond just solving problems; June acts as a bridge between our team and our clients, embodying our commitment to impeccable customer service.

● What hobbies and interests do you have?

I enjoy exercising. That’s a very important part of my life. I’m a super active person.

● Do you have a phobia? If you do, what is it?

No, not that I know of. I’m a very realistic person. If you mention outlandish stuff like aliens, monster in the bush, I’d be out of my mind.

● What is something you would love to do in the future?

I want to learn how to swim. I know it might sound a bit sarcastic, as I just mentioned that I enjoy doing exercise. Unfortunately, swimming hasn’t been on my list. I think I better catch up on that.

● What wig would you wear if you wore one and why?

I’d give HW1 a try. It looks natural and beautiful. Though we categorize it as a medical wig, almost any female can wear it. It’s got a lace mesh base, breathable, and flexible. You don’t need glue or tape to fix it to your head. Pretty easy, and it gives you all the long hair look a girl could want.

Sherry
  • sales11@newtimeshair.com
  • +86-17660699002

Sherry Sui

Sales representative

Introduction

Are you new to China or the hair-making industry and feeling a bit lost about where to start? Sherry is your go-to expert. With a keen eye for detail and a deep understanding of our products and services, Sherry will help you identify the perfect product combo aligning with your business needs and client requirements.

Grew up in Yantai, and moved to Qingdao in 2015 with a medical background, Sherry’s thoughts are beyond simply selling hairpieces. She cares about the end user’s health, too. In the process of sourcing the most suitable hairpieces for your clients, it’s worthwhile to pay attention to what Sherry says in terms of scalp health and hairpiece maintenance. You can think of her as a comprehensive, yet concise hairpiece encyclopedia, equipped to offer you top-notch recommendations and ideas for exceptional customer service.

  • How would people in the office describe you?

At our end-of-year conference, my colleagues agreed that I’m a warm hearted, positive, and easy-going teammate. It gives me a sense of reward.

  • Do you have a phobia? If you do, what is it?

I don’t like being confined in a very small space. I believe it was due to a childhood experience. When I was six years old, I accidentally tripped and fell into a shallow well. I had to wait for two hours before I was found. Since then, I’ve found I just can’t tolerate the idea of being alone. I guess that makes me an active team player.

  • You are happiest when…

This may sound boastful, but it’s true. It’s just part of my nature to help others. When I actually see that what I did for them has helped them achieve something, it just makes me excited.

  • Which men’s/women’s hair system do you sell the most? Why that model?

I recomend HS25V. Oftentimes I’d introduce this model to my new clients to start with, so they can introduce this to their new clients see if hair systems are what really suit them, before they carry on with lace or mono hair systems.

Winni
  • Sales22@newtimeshair.com
  • +86-16678575069

Winni Yu

Sales Representative

Introduction

Born in Weifang, China’s kite capital, and moved to Qingdao in 2013, Winni has never looked back. Since joining Newtimes Hair, Winni has been a dynamo of efficiency and innovation. She is a problem-solver brimming with ideas and has become a vital part of our team.

From your first contact with Winni to the moment your orders are delivered, Winni ensures a smooth and exciting experience. With her at the helm, the business isn’t just easy but exhilarating, and every challenge becomes an opportunity for innovation.

Transitioning from a client developer to a retention specialist, throughout the years, Winni has successfully assisted numerous clients in solving their issues, particularly concerning product details, logistics, or custom hiccups.

  • What hobbies and interests do you have?

I’m into so many things. All the popular stuff you name: Swimming, badminton, running, all for keeping me in good shape.

  • How would people in the office describe you?

They keep calling me “pretty Winni pretty brainy.” I’d take that as a compliment. I’d say I’m generally pretty fast in term of thinking and figuring out solutions. My teammates often turn to me for help, too. And It turned out that most of the time my ideas worked for them.

  • Do you have any pet hates?

I’m a typical town girl, you know. I’m into cats and dogs. But things like snakes, all sorts of insects, and hamsters; they are not my cup of tea. So, never get them near me.

  • Which men’s/women’s hair system do you sell the most? Why that?

Most of my clietns are after Q6. And their clients happened to be guys who are into hair systems that are durable and natural. Q6 is a pretty good pick for them. With proper care, it should easily last 6 months.

Tori
  • contact@newtimeshair.com
  • +86-18663961517

Tori Zhang

Sales Representative

Introduction

Tori or Victoria to be exact, originally from Heze, brought her passion for life to Qingdao in 2016. An avid reader with a Teacher’s Qualification Certificate, Tori is known for her professional yet intriguing persona at the office.

As a quick learner, Tori always looks at customer’s needs from a tutor’s perspective. She has a sharp mind, is capable of picking up anything her client is unclear with, and offers the explanation in detail, making sure you understand it.

At Newtimes Hair, Tori thrives on the thrill of a sale, her triumphs now fueling the empowerment of her peers. Her journey at Newtimes Hair is marked by three profound words: abundant, proficient, and revolutionary.

  • Tell us an interesting fact about yourself other than your qualifications, your job.

I’m always fascinated about an exotic lifestyle. I really wish I could travel a lot, go to many different countries, and try their local gourmet food, and get in touch with the locals to actually have a feel of their culture.

  • Do you have a phobia? If you do, what is it?

I’m always afaid of heights. With any tall buildings, be it a chimney or TV tower, I look at it, and imagine I’m looking down right from the top, it will give me sweaty palms.

  • Do you have any pet hates?

Not at all. I generally love all pets. Dog, cats, guinea pigs, rabits, etc. I love them.

  • Do you have a favourite quote?

When you feel tired,it means you are walking uphill. I believe this quote as a truth that gives me a lift whenever I’m down. I believe there’s no gain without pain. Without trying, we can’t achieve anything.

  • Which men’s/women’s hair system do you sell the most? Why that model?

With me personally, the best-selling hair system has been HS1. It has what it’s required out of a good quality hair system, in terms of a natural-looking hairline, undetectable scalp, etc. Most wearers and salon owners are familiar with it. Plus, all our clients have faith in the quality of this hair system. According to their feedback, this is an easy-to-attach, easy-to-maintain hair system for both men and women.

Ivan
  • sales13@newtimeshair.com
  • +86-17669607795

Ivan Mu

Sales representative

Introduction

Born and raised in a quiet town named Binzhou, China, where the Yellow River whispers its final secrets to the ocean. Ivan’s life was set to transform in ways he could hardly imagine. After completing college in Qingdao, young Ivan little knew that this vibrant coastal city would capture his heart and chart a new course in his life.

Ivan joined Newtimes Hair in mid-2022 soon after his graduation from his master’s. As a trilingual and someone with a professional understanding of Western cultures, Ivan plays a critical role in establishing customer relations in the US and Europe. His approachable nature and a mind of precision make him an invaluable asset to the team.

  • How would people in the office describe you?

I eardrop, and I hear them talking about me. I’m optimistic, proactive, and very friendly, and eager to help.

  • What is something you would love to do in the future?

I love basketball. And I’m a basketball freak. You can call me that. That’s just me. I’m looking at organizing a basketball team in the near future. 

  • Do you have a phobia? If you do, what is it?

I don’t know why I share the same gene with Doraemon. I’m scared of rats. I’m a 6’3″, but I hate rats; seeing one really freaks me out.

  • Which men/women’s hair system do you sell the most? Why that model?

New Australia. When it first came out in early 2023, it made me top of sales. I think most wearers like it because at the design statge, our experts considered all possible aspects people could want from a hairpiece, such as a natural look, a level of comfort, and affordablity; it’s similar to lace, but most wearers can afford.