New Times Hair is committed to providing fast shipping to our customers across the globe to ensure you get your merchandise as soon as possible after you place an order on our website.
If you have any questions about shipping your merchandise, please contact us directly or see the below answers we have put together to commonly asked questions:
1. Do you ship to my country?
Yes, New Times Hair ships to most countries and regions across the globe through FedEx. Please click here to see the list of countries and regions New Times Hair ships to.
2. What is the shipping cost?
Shipping charges for your order will be calculated and displayed at checkout.
How your shipping cost is calculated: for an order weight within 0.5kg, the shipping cost is $40. If the total weight of your order exceeds 0.5kg you have to pay an extra $10 shipping fee for each additional 0.5kg.
Total Order Weight
3. How long does it take to process my order?
Stock hair systems and wigs are available for immediate shipment which will take 3 to 5 working days before delivery.
For custom orders, production time takes anywhere from 4 to 12 weeks based on different types of knots or bases. Extra-long hair or full cap wig order will need an additional 2 weeks.
If you ask for add-on services like cutting base, haircutting, styling, etc., the order will take an additional 1-3 working days to be sent out to you.
When We Can Sent Out
Within 3-5 working days
Custom(skin: v-loop, injected, single knot)
Within 4-6 weeks
Within 8-10 weeks
Custom(full cap/extra long hair)
Additional 2 weeks
Within 4 weeks
Rush Order(lace, mono)
Within 6 weeks
Add-on Service(haircutting/base cutting)
Additional 1-3 working days
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there might be a significant delay in the shipment of your order, we will contact you via email.
4. What is the estimated delivery time?
Normally, shipping will take about 4-7 working days from the New Times Hair warehouse to your doorstep. Affected by Covid-19, there will be some delays in the delivery.
5. Can I change my shipping address?
In the event that the package has not yet been shipped, please contact the New Times Hair customer service or your sales representatives as soon as possible to change your shipping address.
If the package has already been shipped, we can help you request a reroute if your order is shipped via FedEx or UPS. Once the reroute takes effect, it may incur an additional fee.
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, but there is typically always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
6. What shipping methods do you use?
New Times Hair uses FedEx to ship your orders. However, in case you prefer other express services such as DHL, UPS, EMS, etc., please contact the New Times Hair customer service or your sales representatives for an alternative arrangement.
7. I entered the wrong shipping address! Can I change it?
A: If the package has not yet shipped, please contact our customer service or sales representatives as soon as possible to change your shipping address.
B: If the package has already been shipped, we can help you request a reroute if your order is shipped via FedEx or UPS. Once the reroute takes effect, it may cause you to incur an additional fee.
8. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check your order’s status. Please allow 48 hours for the tracking information to become available.
9. Who pays for taxes and custom duties charged?
New Times Hair is not responsible for any custom charges or taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).
10. Which laws will be applied when settling disputes or claims?
This Shipping Policy and any claim, controversy or dispute arising under or related to this Shipping Policy shall be governed by and construed in accordance with the laws of China applicable to Shipping Policies made and to be performed in such state without regard to conflicts of law principles thereof.