This is the retail price, you will have access to the exclusive wholesale price once the information you submitted is verified and your account is approved.

Frequently Asked Questions

What’s your return & exchange policy?

If there is any reason you do not love your selections, New Times Hair gladly offers returns and free exchanges for items unaltered, unworn, unwashed, undamaged, and in the original packages that are within 30 days of the purchase date.

However, for custom orders, you cannot return or exchange your item(s) except for manufacturing mistakes, defects, or other quality problems.

What’s your warranty policy?

Within 3 months after shipment, for any manufacturing mistakes, defects, or any quality problems, we will remake or repair the product free of charge, or refund your money back to you after receiving the returned unit as per your request.

How do I apply for exclusive wholesale prices?

For clients with monthly orders of up to 50 units, please submit the wholesale application form or contact us to get access to New Times Hair wholesale price and support from an exclusive sale representative.

When is my order sent out after I make the payment?

Stock toupee and wigs are available for immediate shipment within 3-5 working days.

For custom orders, production time will vary from 4-12 weeks depending on different types of knots or bases. Extra-long hair or full cap wig order will need additional two weeks.

If you ask for add-on services like cutting base, haircutting, styling, etc., your order will take additional 1-3 working days to be sent out to you.

Order Type

When We Can Sent Out

Stock(all items)

Within 3-5 working days

Custom(skin: v-loop, injected, single knot)

Within 4-6 weeks

Custom(lace/mono base)

Within 8-10 weeks

Custom(full cap/extra long hair)

Additional 2 weeks

Rush Order(skin)

Within 4 weeks

Rush Order(lace, mono)

Within 6 weeks

Add-on Service(haircutting/base cutting)

Additional 1-3 working days

Can I dropship from New Times Hair?

Yes, New Times Hair is currently running a dropship program for small business owners. With no inventory holding, you can still start a hair business with low risks.

How does the New Times Hair dropship program work?

The dropshipping business model is simple. All you need to do is to set up an online store. New Times Hair will provide product images, suggested prices, and other support for you to publish the products on your online store. Once an item is purchased by your customers, you can duplicate the order to New Times Hair and we will send the products directly to your customer. Check out our guidance on how to start a hair business to explore. Submit the Dropship Application Form to apply or contact us directly.

Do you offer haircutting or base cutting services?

Yes, you can choose add-on services like hair cutting and base cutting when you place your order, don’t forget to leave us the size you need. Or you can ask our customer service for help.

Can you ship to my country?

Yes, New Times Hair ships to most of the countries and regions globally. Using international express we cooperate with companies like FedEx, DHL, UPS, TNT, EMS, etc. Please click to get the list of countries and regions New Times Hair ships to.

What methods of payment do you accept?

Here are the payment methods that we accept at New Times Hair: Paypal, VISA, Mastercard, Western Union, Moneygram.

Don't see your question here? Drop us a line or use our contact form!

WhatsApp

+86 18661939293

Phone

+86 18661939293

Email

info@newtimeshair.com

INQUIRIES & QUESTIONS

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Become an exclusive wholesaler

Want to shop and receive special pricing on our one-of-a-kind hair replacement products? Please fill the wholesale application form below. You will be provided access to exclusive wholesale pricing once information is verified and account is approved. 

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