This is the retail price, you will have access to the exclusive wholesale price once the information you submitted is verified and your account is approved.

Frequently Asked Questions

What’s your return & exchange policy?

If there is any reason you do not love your selections, New Times Hair gladly offers returns and free exchanges for items unaltered, unworn, unwashed, undamaged, and in the original packages that are within 30 days of the purchase date.

However, for custom orders, you cannot return or exchange your item(s) except for manufacturing mistakes, defects, or other quality problems.

What’s your warranty policy?

Within 3 months after shipment, for any manufacturing mistakes, defects, or any quality problems, we will remake or repair the product free of charge, or refund your money back to you after receiving the returned unit as per your request.

How do I apply for exclusive wholesale prices?

For clients with monthly orders of up to 50 units, please submit the wholesale application form or contact us to get access to New Times Hair wholesale price and support from an exclusive sale representative.

When is my order sent out after I make the payment?

Stock toupee and wigs are available for immediate shipment within 3-5 working days.

For custom orders, production time will vary from 4-12 weeks depending on different types of knots or bases. Extra-long hair or full cap wig order will need additional two weeks.

If you ask for add-on services like cutting base, haircutting, styling, etc., your order will take additional 1-3 working days to be sent out to you.

Order Type

When We Can Sent Out

Stock(all items)

Within 3-5 working days

Custom(skin: v-loop, injected, single knot)

Within 4-6 weeks

Custom(lace/mono base)

Within 8-10 weeks

Custom(full cap/extra long hair)

Additional 2 weeks

Rush Order(skin)

Within 4 weeks

Rush Order(lace, mono)

Within 6 weeks

Add-on Service(haircutting/base cutting)

Additional 1-3 working days

Can I dropship from New Times Hair?

Yes, New Times Hair is currently running a dropship program for small business owners. With no inventory holding, you can still start a hair business with low risks.

How does the New Times Hair dropship program work?

The dropshipping business model is simple. All you need to do is to set up an online store. New Times Hair will provide product images, suggested prices, and other support for you to publish the products on your online store. Once an item is purchased by your customers, you can duplicate the order to New Times Hair and we will send the products directly to your customer. Check out our guidance on how to start a hair business to explore. Submit the Dropship Application Form to apply or contact us directly.

Do you offer haircutting or base cutting services?

Yes, you can choose add-on services like hair cutting and base cutting when you place your order, don’t forget to leave us the size you need. Or you can ask our customer service for help.

Can you ship to my country?

Yes, New Times Hair ships to most of the countries and regions globally. Using international express we cooperate with companies like FedEx, DHL, UPS, TNT, EMS, etc. Please click to get the list of countries and regions New Times Hair ships to.

What methods of payment do you accept?

Here are the payment methods that we accept at New Times Hair: Paypal, VISA, Mastercard, Western Union, Moneygram.

Do you have stock pieces for immediate shipment?

New Times Hair has an inventory of 80,000+ pieces of hair systems with multiple base designs (lace, skin, mono, etc.) and over 50 hair colors that are ready for immediate shipment. By working with New Times Hair, you can provide a fast delivery service to your customers without the need to overstock.

Can I place custom orders from New Times Hair and how?

Yes, for custom orders, please kindly visit our custom page to order contact us at info@newtimeshair.com to provide your detailed requirements.

Do you offer a hair system repair service?

Yes, the team at New Times Hair has vast experience in hair system repair and can help salons and your clients restore broken hair systems to a like-new state across all types of materials!

Check out below what New Times Hair wigs and hair system repair service covers and email us at info@newtimeshair.com to let us know your specific requirements!

• Professional cleaning to remove any tapes or glues clinging to hair systems.
• Adding new hair to hair systems that are thinning to restore original density.
• Repairing torn or damaged base materials like lace, skin, mono, etc.
• Changing, adding, or repairing front lace.

Can you duplicate hair systems?

Yes, New Times Hair can duplicate the most commonly used hair systems or wigs on the market from different brands or manufacturers at a more affordable price but with the same quality. Email us at info@newtimeshair.com to let us know your specific requirements!

Do you accept send-in hair orders?

Yes, at New Times Hair we can make custom orders using the hair from our clients. Please kindly contact us at info@newtimeshair.com to provide detailed requirements and send your hair.

Do you offer haircutting or base cutting services?

Yes, you can choose add-on services like hair cutting and base cutting when you place the order, don’t forget to leave us the size you need. Or you can ask our customer service for help.

Do you accept OEM/ODM orders?

Yes, New Times Hair is a hairpiece manufacturer, we can help with your product and branding needs. Our experienced branding department can assist you with product, logo, and package design. In addition, we can customize your hair systems according to your hair system designs.

What are the differences between stock and custom hair systems?

Stock hair systems are the “off the shelf” version of our wigs and hair replacement solutions. They are premade and ready to ship upon purchase.

Custom systems are made to order, while duplicate systems are created to match or mimic pre-existing systems. Custom and duplicate hair systems can sometimes be the same, but neither can ever be created from stock systems.

What are the differences between virgin hair, Remy hair, and non-Remy hair?

Virgin hair, Remy hair, and non-Remy hair are all 100% human hair, but they are very different in quality, lifespan, and price.

Virgin hair is the top-class human hair cut directly from the donor’s ponytails with all cuticles in the same direction. It is completely unprocessed and intact hair that has never been chemical-treated, dyed, bleached, and colored. The hair keeps its natural state, and the cuticles are well-kept. However, virgin hair is now very rare in the market and rather expensive.

Remy hair
is the second-best human hair harvested directly from a donor’s ponytail with cuticles all in the same direction. Different from virgin hair, it is slightly treated with acid. During the process, some cuticles are removed and, thus, fewer tangling problems will occur while using, the hair will also become more soft, shiny, and silky. Of course, the chemical treatment will affect the lifespan of hair, so it is not as durable as virgin hair. For its reasonable price, Remy hair is the most commonly used hair on the human hair wig market.

Non-Remy hair(normal hair) is any hair from a human scalp — which means it can be any hair that comes from the floor of a hair salon, a brush, or even a corpse. The cuticles of normal hair are not all in one direction. In case of hair tangles, normal hair will be treated with acid, during the process cuticles are removed, and the hair will become very soft and thin.

What are the differences between Indian hair, Chinese hair, Mongolian hair, Brazilian hair, and European hair?

1. Indian hair offers a very silky and soft texture, normally used for medium and medium-light density hair systems.

2. Chinese hair is similar to Indian hair, but it offers a stronger and thicker hair texture than Indian hair, so it is usually used on high-density hair systems.

3. Brazilian hair is smooth and soft, very similar to Indian hair, but the price is higher.

4. Mongolian hair is similar to Chinese hair with a strong and thick hair texture, and the price is the same.

5. European hair is the softest and thinnest among them. It offers a variety of natural light brown and blonde shades, meaning less processing. European hair is shorter in supply and is the most expensive hair on the market.

What is skin base material?

Skin, also known as PU or polyurethane, is widely used as a base material for hair systems. Skin bases are very popular because the skin is very thin and very similar to our skin. Only under very close inspection would someone be able to tell that it is a skin base and not someone’s scalp. Normally, the thickness of a skin base is 0.03mm, 0.06mm, or 0.08mm. People tend to prefer 0.06mm over the other two thicknesses because 0.03mm has a very short lifespan and 0.08mm may be too thick for the look some are going for. Although skin bases are very thin, they are still made by glue so they are not particularly breathable.

We can also apply other materials like mono, gauze, etc. to strengthen the skin materials and enable other ventilation methods.

To learn more on this topic, please click to check our blog: Introduction to Wig Base Materials Part 2: Skin/PU.

What are the differences between French lace and Swiss lace?

French lace and Swiss lace are two types of similar materials that are very breathable and lightweight.

However, the French lace base is made from stronger and thicker threads in comparison to the Swiss lace base, so when you touch them, you could feel that Swiss lace is somewhat softer and lighter. Therefore, French lace hair systems can go with a hair density that is as high as medium-heavy to cater to the needs of wearers who long for a head of thick hair. And Swiss lace hair systems normally can only go well with hair density from medium to light.

If you are interested in the detailed difference between them, please check out our introduction to the difference between French lace and Swiss Lace

What is a bleached knot? Do I need it?

Bleach is a chemical process to make the hair color lighter. When it applies to the hair knots of the hair system, it can make the base more natural and realistic than the unbleached ones, however, also less durable. If you are interested in a detailed comparison between bleached knots and unbleached knots, please kindly check the blog post: Bleached Knots vs. Unbleached Knots.

What are the differences between lace and mono base material?

Lace and mono are two types of net materials with small holes in them. However, the lace material is softer and more comfortable than mono, and mono is woven tighter and thus more durable.

If you are interested in the detailed difference between them, please check our introduction to wig base materials: lace and mono.

What are the differences between wigs and toupees?

A wig offers full coverage to the entire head whereas a toupee is a small hairpiece that is commonly used to cover a small area of baldness. For a detailed comparison between toupee and wig, please check out to read our blog: toupee vs. wig.

What are the differences between different types of hair extensions?

Clip-in hair extensions: They are designed in a way that has the hair extension attached to a base weft with clips readily sewn which allows the wearers to quickly put it on and remove it at their convenience without any types of damage.

Sew-in hair extensions: Also called “weave hair”, sew-in hair extensions work by braiding the natural hair into cornrows before using a needle and thread to sew the weave into the cornrow. Because of the way they are used, sew-in hair extensions are only applicable to people with thick hair.

Fusion Hair Extensions: Also referred to as “pre-bonded hair extension”, fusion hair extensions are used by having the hair fused to your natural hair with adhesives.

Tape-in Hair Extensions: They are meant to be applied to your hair with the assistance of tapes that are already attached to the hair roots using adhesives.

If you are interested in more about the different hair extensions, please click to check the blog: different types of hair extensions dominate the market.

How to order a hair system at New Times Hair?

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about the ordering and using your hair system, feel free to contact us for help.

How to measure the head for hair systems or wigs?

To take scalp measurements for hair system, please kindly refer to our guide on how to take scalp measurement for hairpieces.
To take the head measurement for wigs, please kindly refer to our guide on how to do wig cap measurement.
You can also measure the scalp easily with a head template, please click to order head template and check our guide on how to measure the head with a head template.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about the ordering and using your hair system, feel free to contact us for help.

What is your sample tool for different hair colors?

To help you choose the hair color that best fits your clients, New Times Hair provides three ways to help you find the ideal hair color. If you are new to choose a human hair wig for your client, you suggest you choose the color close to your client’s natural shade to create the natural transition and seamless appearance.

1) Color Image Board
First, you can click to check our color imageboard for reference. Please be noted, because the colors you see will depend on your monitor, there may be a slight difference between the color shown on the monitor and the real color. If you do worry about the color difference, we suggest you use a color ring or hair sample instead.

2) Color Rings
As there may be differences between images and the products you received, we highly recommend you use our color rings for reference. We have three sets of different hair rings with a vast range of colors: New Image Color Ring, Men’s Human Hair Color Ring, and Women’s Human Hair Color Ring (click to buy) for you to make the best choice.

3) Send-In Hair Sample or Color Ring
In case we don’t have the hair color you want or you already have a color ring, you can also send us hair samples of our client’s hair or send us your color ring.

Please visit our guide on the complete steps to choose your perfect hair wig. If you have more questions about the ordering and using your hair system, feel free to contact us for help.

What is your sample tool for different hair densities?

New Times Hair provides hair volume charts and hair density charts (click to buy)that can be shipped to you right now to help you and your clients to make the best choice, or you can click to our introduction of hair volume and density charts to check.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about the ordering and using your hair system, feel free to contact us for help.

What is your sample tool for different base designs?

A base model kit ring is a set of mini base designs that will help you conveniently identify the base material, base construction, base design, etc. Moreover, it will make it very easy for you to place your order with New Times Hair.

If our base model does not cover the base design that you want, you can also send in a sample unit (or an old unit) or write the instructions to us in text. A picture or a drawing sketch is also an acceptable way in which to communicate with us your request.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about ordering and using your hair system, feel free to contact us for help.

What is your sample tool for base material?

A base material chart ring is a collection of different base materials to help you identify base materials like lace, mono, skin and understand the difference between them. Click to shop stock base material chart ring.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about ordering and using your hair system, feel free to contact us for help.

What are your sample tools for hair curl?

New Times Hair offers a curl and wave sample kit for you to choose your ideal hair system.

Click to shop stock hair curls and wave samples.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about ordering and using your hair system, feel free to contact us for help.

What do different hair directions look like?

Normally, we can make the hair replacement and wig with different hair directions as listed below.

Crown hair direction—Left crown, center crown, and right crown
In this style, there is no break or part, but the hair at the crown of the hair system falls to different sides according to the location of the hair whorl.

Part Hair Direction–Left part, center part, and right part
There is a distinct line with no hair ventilated to separate the hair into two parts.

Break Hair Direction–Left break, right break, and middle break
The break hairstyle is very similar to part hair but with a less visible line as the break line is made with a little more hair density.

Flat Back Hair Direction
In this style, the hair is knotted all backward away from the face. Hair is flat in this way with no part or break. This hair direction is not used often.

Forward Pomp Hair Direction
The hair is knotted freestyle direction (forward) and brushed backward after the knotting is finished. The hair is more lift than flat back direction, and more natural.

Freestyle Hair Direction
Freestyle is considered to be the most popular hair direction. As the hair can be styled to any hair direction above as you wish.

Please visit our guide on the complete steps to choose your perfect hair system. If you have more questions about ordering and using your hair system, feel free to contact us for help.

How do I install a hair system to the head?

Firstly, you would need to shave your customer’s head and thoroughly clean the scalp with alcohol spray.

Next, you are going to apply either tape or glue or a combination of both to the hair system base depending on the base material and base structure.

Then it comes to the attachment process, which needs you to carefully and accurately place the hair replacement system on your customer’s scalp and make sure it is fully kept in place.

After it is done, the hair replacement system should appear very natural and realistic with its hair naturally blended with your customer’s hair.

Hair system installation is not as easy as it may seem given it entails a series of tasks that need to be implemented correctly. Check out our article about how to attach a hair system to find more valuable information that helps walk you through a typical hair system installation routine.

What kind of products should I use to fix a hair system to head, tape, glue, or clips?

We suggest you use professional tape or glue specially designed for hair systems to ensure the hair system is fixed on the head securely.

If you do not want to shave the thinning area, or you are allergic to adhesives, clip-on hair systems will be the better choice. We do not have clip-on hair systems in stock, but if you need them, please clarify when you place the order, we will sew the clips on for you.

How long does a hair system last?

Typically speaking, a hair system could last from a month to a year depending on factors such as base material, hair type, hair ventilation method, as well as how well it is taken care of.

Out of all the factors, the base material plays the most predominant role in the lifespan of men’s toupees as certain kinds of the base material are more resistant to damages and wear than the other.

Mono men’s toupees come with the longest lifespan of up to 6-12months, followed by lace and skin men’s toupees.

Full French lace men’s toupees usually can last around 3 months, as opposed to 2 months for full Swiss lace ones.

As to skin men’s toupees, it is generally the case that the thicker the base, the longer its lifespan. For example, thin skin men’s toupees with a 0.03mm base can be worn for only a month or so, while 0.08mm skin men’s toupees can last about 4 months in most cases.

Here in the chart below, you can find the estimated lifespan for some of our hair systems in stock.

Base Material(Product Code)

Lifespan

Skin 0.03mm(HS25)

Around 4 Weeks

Skin 0.06mm(HS1-V)

2-3 Months

Skin 0.08mm(HS1, HS15+, INS)

3-4 Months

Skin 0.1mm(HS1VP, DURO INS)

3-6 Months

Swiss Lace(SUNNY)

1-2 Months

French Lace(HS7, HS7R, Q6, AUSTRALIA, OCT)

3-4 Months

Monofilament(ICON, D7-3, MF1)

6-12 Months

For a detailed introduction to the lifespan of different hair system models, please click to check our blog: Expected Life of Different Hair Replacement Systems, or you can find more information on the product page or ask our customer service for help.

How to remove and clean hair systems?

Removing and cleaning a man weave unit properly is important in keeping the hair system in good condition and lasting for a long time. Please kindly follow the following five steps below to remove and clean a hair system.

Step 1: Spray the C-22 adhesive solvent on the base. Then, peel the hair system gradually and carefully from the scalp. Be careful not to pull so hard that you tear the base. This step may take some time. Be patient!

Step 2: Soak the hair system in cool water for a while to make it wet. NEVER use hot water.

Step 3: Place the hair system on a flat surface and clean off the adhesive residue. Use your hands to remove any excess residue with short, gentle strokes.

Step 4: For stubborn residue on the edges, use C-22 adhesive solvent. Brush it on with a fingernail brush to loosen the residue. Then, break it free.
Step 5: Wash the hair system with shampoo to make sure all of the residues have been removed. Then, towel it dry.

Please kindly refer to our detailed instructions on removing and cleaning hair systems.

How often should I wash the hair system?

The frequency to wash the hair system may vary from one individual to another. It depends on a large number of factors including your frequency of wearing, how much you sweat, the humidity level, and the extent to which you keep it in a clean condition. Typically speaking, most hair replacement systems need washing once every one or two weeks. Please don’t overdo it, as too much wash will lead to dryness and the fading of the hair color.

How do I avoid hair shedding from hair systems?

Pulling hard on strands of hair is the major reason that leads to hair shedding. Please stay gently and move slowly when you are cutting, brushing, or washing your hair system.

For V-looped and injected hair systems, we don’t recommend that you brush the hair when it is wet, especially after it has been soaked in hot water. Since these two knotting methods are knotless, such action may result in hair shedding.

Use a hair conditioner or hair oil to smooth the hair and avoid any hair tangles.

How do I avoid/deal with the hair tangling of the hair system?

Taking good care of your hair system and keeping the hair in a healthy state is the best way to avoid hair tangles. Following these tips below can avoid hair system tangles to a large extent.

1. Keep the hair system clean. Wash the hair system every one or two weeks to remove dirt that may lead to hair tangles.

2. Use a wide-tooth comb to brush curly hairpieces, especially ones with small curls such as kinky curls, yaki curls, or Afro curls when the hair is completely wet or completely dry. Comb the hair gently and slowly – do not pull or rake it.

3. After washing, it is better to let the hair dry naturally. If you do use a hairdryer, use your hand to curl the hair in the direction of the curl at the same time as this will help the hair keep its shape.

4. Use a hair conditioner or hair oil regularly to smooth the hair.

5. If the hair is particularly long, you should divide the hair into several segments. Comb gently from the hair tips and gradually move up.

6. Consider sleeping on a silk or satin pillow. This will reduce friction which is a major cause of hair tangling and breakage. Never sleep with wet hair as it is likely to result in tangling.

How do I avoid the hair color of the hair system fading during daily use?

Following these tips to avoid the hair system fading while using it on a daily basis will help you effectively avoid hair color fades.

1. Do not wash the hair system too frequently and only use cold or warm water when washing it.

2. Use shampoo or conditioners specifically made for hair systems.

3. Do not dry your hair system with a blow dryer for a very long time or at a high temperature.

4. Do not use a hair curler, hair straightener to style the hair system.

5. Do not get your hair system exposed to other high temperatures, like hot water, strong sunlight.

6. Do not get your hair system exposed to excessive amounts of chlorine, salt, or other harmful substances.

You can also click to read our detailed instructions on how to avoid hair color fading.

How do I take care of the hair system in daily use?

1. Use a wide-tooth comb to brush it gently and slowly or simply use your hand.

2. Wash the hair system once a week with shampoo and a hair conditioner special for the hair system.

3. Use hair oil regularly to moisture the hair.

4. Stay away from high temperatures and harmful substances like chlorine and salt.

5. Use a soft, silk pillowcase if you wear it at night.

6. Use a hair system stand to keep the shape of the hair if you remove it at night.

Can I swim with a hair system?

Yes, absolutely! Follow these simple tips below to swim with no worries if you wear a hair system.

1. Use water-proof hair system tape and glue when you install the hair system to prevent it from falling off.

2. Please wait at least 24 hours after installation to make sure the tape or glue is well-set on the scalp.

3. Rinse the man weave unit in freshwater before swimming to prevent the damage of chlorine or salt to hair.

4. Rinse and shampoo the hair system thoroughly after swimming to wash out excess amounts of harmful substances.

4. Condition the hair system to provide extra moisture and relieve the damaging impacts of chlorine and saltwater.

Can I work out with a hair system?

Yes, sure. Wearing a hair system doesn’t mean you have to give up your daily exercise routine. Here are several useful tips to help you work out with a hair system with no worries.

1. Lace or mono base hair systems are preferable choices for working out as they are more breathable and comfortable under extremely hot or sweating conditions.

2. Use water-proof hair system tape and glue when you install the hair system to prevent it from falling off.

3. Please wait at least 24 hours after installation to make sure the tape or glue is well-set on the scalp.

4. Rinse and shampoo your hair system thoroughly after working out to wash out odors, dirt, and sweats.

5. Condition the hair system to provide extra moisture to the hair system.

What methods of payment do you accept?

Here are the payment methods that we accept at New Times Hair: Paypal, VISA, Mastercard, Western Union, Moneygram.

Do you require a minimum order quantity?

At New Times Hair, our minimum order quantity is three——add any three items from our website and you can start to place your order. But please be noted our prices for different order quantities are different.

•For order quantities of less than 3 hairpieces, you can buy with our retail price.
•For order quantities starting from 3 hairpieces, you can apply to get our wholesale price.

If you apply to become our wholesaler, there are NO ORDER QUALITY LIMITS. You can also enjoy our wholesale price for all items on our website. Check out whether you qualify or not!

Can I cancel orders?

For stock orders, if it is not sent out yet, please contact us to cancel your order. However, if your order has been shipped and is on its way to you, you cannot cancel it but you can contact us to return it after you have received your order.

For custom orders, if you cancel a custom order before you receive it, you will need to cover the labor and material costs of the hairpiece.

I made a mistake; can I change my order?

For stock orders, if it is not sent out yet, please contact us to change your order. However, if your order has been shipped and is on its way to you, we cannot change it for you. Please contact us for exchange when you have received your order.

For custom order, if it is not yet under production, you can change it. Once our factory starts the process to make the hair system, you cannot change it anymore.

What currencies do you accept for payments?

You may choose to pay in US Dollars, Canadian Dollars, Euros, British Pound Sterling, Australian Dollars, or Russian Rubles when you place an order.

The default currency of price shown on the page is USD, if you need to change the currency, please click the currency symbol at the top of our website.

When can my order be sent out after I make the payment?

Stock hairpieces are available for immediate shipment within 3-5 working days.

For custom orders, production time will vary from 4-12 weeks based on different types of knots or bases. Extra-long hair or full cap wig order will need 2 more weeks.

If you ask for add-on services like cutting base, haircutting, styling, etc., it will take additional 1-3 working days to be sent out to you.

Order Type

When We Can Sent Out

Stock(all items)

Within 3-5 working days

Custom(skin: v-loop, injected, single knot)

Within 4-6 weeks

Custom(lace/mono base)

Within 8-10 weeks

Custom(full cap/extra long hair)

Additional 2 weeks

Rush Order(skin)

Within 4 weeks

Rush Order(lace, mono)

Within 6 weeks

Add-on Service(haircutting/base cutting)

Additional 1-3 working days

How long does the shipping take?

Normally, shipping will take about 4-7 working days from New Times Hair warehouse to your doorstep.

What kind of shipping method do you use to ship my order?

Typically, we will use FedEx to make the shipment.

If you prefer other express services like DHL, UPS, EMS, etc., please kindly ask our customer service or sales representatives for help.

I entered the wrong shipping address! Can I change it?

If the package has not yet shipped, please contact our customer service or sales representatives as soon as possible to change your shipping address.

If the package has already been shipped, we can help you request a reroute if your order is shipped via FedEx or UPS. Once the reroute takes effect, it may cause you to incur an additional fee.

How much does the shipping cost?

For order quantities of less than 5 hairpieces, the shipping cost is $40. For order quantities of more than 5 pieces, you have to pay a $10 shipping fee for every 1- 5 more hairpieces purchased.

Total Order Weight

Shipping Cost

Within 0.5kg

40 USD

0.5kg-1kg

50 USD

1kg-1.5kg

60 USD

1.5kg-2kg

70 USD

Can you ship to my country?

Yes, New Times Hair ships globally to most of the countries and regions globally with FedEx. Please click to get the list of countries and regions New Times Hair ships to.

Who should be responsible for customs duty if it is incurred?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear customs first. It is the responsibility of the buyer of record to pay the duty.

What’s your return & exchange policy?

If there is any reason you do not love your selections, New Times Hair gladly offers returns and free exchanges for stock orders unaltered, unworn, unwashed, undamaged, and in original packaging that are within 30 days of the purchase date.

For custom orders, you cannot return or exchange your order. All custom hair systems may be repaired or remade or refunded for any problems attributable to our side as long as we receive your return within three months of the shipment date.

What’s your warranty policy?

Within three months after shipment, for any manufacturing mistakes, defects, or any quality problems we will remake or repair the product free of charge or refund the money back to you after receiving the returned unit as per your request.

This policy works for all hairpieces from New Times Hair except for those with a lifespan of less than three months such as ultra-thin skin and Swiss lace hair system. In case of your order passes the return window, we suggest you inspect your merchandise once you receive your hair system and contact us for a return or refund as soon as possible for any quality problems.

Who is responsible for the return & exchange of the shipping cost?

For product quality problems or mistakes caused by New Times Hair, New Time Hair will be responsible for the shipping cost.

If it is just because you dislike the product, you have to be responsible for the shipping cost yourself.

Can I return orders that have already passed the return window?

New Times Hair has a warranty for our stock orders of three months (from the day you purchase to the date we receive your return). If your order has already passed three months, we cannot accept its return any more.

In case of your order passes the return window, we suggest you carefully check the items once received. If there are any quality problems, please contact us ASAP to make a return or remake.

How do I make a return?

For stock items unaltered, unworn, unwashed, undamaged, and in original packaging that are within 30 days of the purchase date, please follow the steps below to make a return successfully:

Step 1: Request a return via DM or Email and provide us with your order number, detailed reason for the return, and images of the damage if any.

Step 2: Our customer service or sales representatives will approve your request and send you the address to ship your setback.

Step 3: All returned items will be inspected once received to check if they qualify for a return. *Note: items that will not be approved for a return include custom orders, stock orders that have been altered, worn, washed, damaged, or orders that are not in original packaging.

Step 4: Once your return qualifies, we will process a refund to your original payment account within 3-5 business days.

When will I receive my refund?

Once your return qualifies, we will process a refund to your original payment account within 3-5 business days.

How do I exchange merchandise?

For stock items unaltered, unworn, unwashed, undamaged, and in original packaging that are within 30 days of the purchase date, please follow the steps below to make an exchange successfully:

Step 1: Request an exchange via DM or Email and provide us with your order number, detailed reason for the exchange, images of the damage if any, and the information of the items you want to change to.

Step 2: Our customer service or sales representatives will approve your request and send you the address to ship your set back.

Step 3: All items will be inspected once received to check if they qualify for an exchange. *Note: items that will not be approved for a return include custom orders, and stock orders that have been altered, worn, washed, damaged, or order that are not in original packaging.

Step 4: Once the items you sent back qualify for a return, we will ship the items you need to exchange to within 3-5 working days.

When will I receive my exchange?

Once the items you sent back qualify for an exchange, we will ship the items you need to exchange to you within 3-5 working days. Shipping will take another 5-7 working days globally.

How can I receive my exchange fast?

A normal exchange will take a very long time if you follow the standard exchange procedure. If you wish to receive the exchange faster, we suggest you place a new order online and take a return procedure for the merchandise that not fit or that you dislike.

How to apply for exclusive wholesale prices?

For clients with monthly orders of up to 50 units, please submit the wholesale application form or contact us directly to get access to New Times Hair wholesale price and product support from exclusive sale representatives.

Can I dropship from New Times Hair?

Yes, New Times Hair is currently running a dropship program for small business owners. Even if you do not have many initial funds, you can still start a hair business with low risks.

How does the New Times Hair dropship program work?
The drop shipping business model is simple. All you need to do is to set up an online store. New Times Hair will provide product images, suggested prices, and other support for you to publish the products on your online store. Once an item is purchased by your customers, you can duplicate the order to New Times Hair, and we will send the products directly to your customer.

The drop shipping business model is simple. All you need to do is to set up an online store. New Times Hair will provide product images, suggested prices, and other support for you to publish the products on your online store. Once an item is purchased by your customers, you can duplicate the order to New Times Hair, and we will send the products directly to your customer.

Submit the dropship application form to apply or contact us to apply to be our dropshipper. Check out our guidance on how to start a hair business to explore.

How to become a New Times Hair brand ambassador?

Submit the brand ambassador application form to apply or contact us at marketing3@newtimeshair.com.

How to become a New Times Hair content contributor?

If you are interested in providing any images, videos for commercial use, please kindly contact us at marketing3@newtimeshair.com.

If you are interested in becoming our writer, please kindly contact us at marketing7@newtimeshair.com.

Don't see your question here? Drop us a line or use our contact form!

WhatsApp

+86 18661939293

Phone

+86 18661939293

Email

info@newtimeshair.com

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