Order Type | When We Can Sent Out |
Stock(all items) | Within 24 hours of working day |
Custom(skin: v-loop, injected, single knot) | Within 4-6 weeks |
Custom(lace/mono base) | Within 8-10 weeks |
Custom(full cap/extra long hair) | Additional 2 weeks |
Rush Order(skin) | Within 4 weeks |
Rush Order(lace, mono) | Within 6 weeks |
Add-on Service(haircutting/base cutting) | Additional 1-3 working days |
Yes, the team at Newtimes Hair has extensive experience in hair system repair.
We offer a three-month warranty on all our hair systems, including in-stock hair systems, regular stock orders (standard models that are temporarily out of stock and need to be manufactured), and custom-made hair systems. If a hair system develops a quality issue caused by a manufacturing defect within the warranty period, we can repair it and restore it to like-new condition free of charge. Check out below what Newtimes Hair wigs and hair system repair service covers, and email us at info@newtimeshair.com to let us know your specific requirements! • Professional cleaning to remove any tapes or glues clinging to hair systems. • Adding new hair to hair systems that are thinning to restore original density. • Repairing torn or damaged base materials like lace, skin, mono, etc. • Changing, adding, or repairing front lace.Base Material | Lifespan |
Skin 0.03mm | Around 4 Weeks |
Skin 0.06mm | 2-3 Months |
Skin 0.08mm | 3-4 Months |
Skin 0.1mm | 3-6 Months |
Swiss Lace | 1-2 Months |
French Lace | 3-4 Months |
Monofilament | 6-12 Months |
- Within the US (from our California or Florida warehouse): 2 business days via FedEx 2Day, or next-business-day delivery via FedEx Overnight.
- Within the UK (from our UK warehouse): Approximately 3 business days via Royal Mail.
- International shipping (from our China or US warehouse): Approximately 5–10 business days via FedEx International.
Order Type | When We Can Sent Out |
Stock(all items) | Within 24 hours of working day |
Custom(skin: v-loop, injected, single knot) | Within 4-6 weeks |
Custom(lace/mono base) | Within 8-10 weeks |
Custom(full cap/extra long hair) | Additional 2 weeks |
Rush Order(skin) | Within 4 weeks |
Rush Order(lace, mono) | Within 6 weeks |
Add-on Service(haircutting/base cutting) | Additional 1-3 working days |
Total Order Weight | Shipping Cost |
Within 0.5kg | 40 USD |
0.5kg-1kg | 50 USD |
1kg-1.5kg | 60 USD |
1.5kg-2kg | 70 USD |
... | ... |
Newtimes Hair provides warranty coverage starting from the product dispatch date for both stock units and custom orders:
- Coverage Period: The standard warranty is 90 days from dispatch. If a product's designed lifespan is shorter than 90 days (for example, 0.03mm ultra-thin skin bases with an expected lifespan of 3–4 weeks), the warranty duration matches its specific design lifespan.
- Claim Verification: If you encounter a craftsmanship or quality issue, please submit clear photos, videos, or send the unit back for technical inspection. Solutions are issued once our quality team verifies that the defect stems from materials or manufacturing.
- Resolution by Order Type:
- Stock Products: Eligible for repair solutions, such as color adjustment or shedding repairs.
- Custom Orders: Eligible for repair or remake if confirmed as a manufacturing defect; custom units cannot be returned or refunded.
- Return Shipping: Newtimes Hair covers or reimburses reasonable return shipping costs for confirmed manufacturing defects. Shipping costs remain the client's responsibility if the issue is not caused by manufacturing.