Customer Testimonials

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Feedback 1

I ordered this custommade humanhair wig before Christmas and the COVID standstill. It finally arrived today and was worth the wait. I think other wig wearers will empathise when I say that I long to be able to tie up my wigs in the same way as I could with my own hair and this can be so easily pinned back. It's absolutely amazing! Came exactly to specification other than being a dark blonde rather than a medium brown, but I think the colour looks lovely nonetheless. Looking at this picture I think it'd be really hard to tell this isn't my own hair. It was really affordable too and is a silk top with a preplucked hairline and all hand tied. Thanks so much.

——MarySienka

The system just arrived. Thanks a lot. I want to give you guys 5 stars.

——Hanif

I wanted you to know that I received the unit and I am very pleased with it. I am also very pleased with the great service you gave me. I am certain that the client will be happy. I have other clients and I will be looking out for them as well. As a result of the pandemic, many have been wearing old units and it's hard to get them to get back in the groove. I am also interested in custom units and how that would work? I am very skilled at cutting down units myself and I rarely use templates, In fact, I cut down the unit I just got from you and it fit my client perfectly, other units (custom) I can cut down myself within reason. Again, thank you for your great service and I am very happy with your product. It's very go od quality. I was happily surprised. Thank you!

——David

Feedback 6

I got the hair today and i really love it. It was what I want so thank you so much for it. Now I know it takes a little while to do it so I will buy another one with time and don't be rushing you. I'm really happy with the hair.Thanks again

——Cathalina

We get the hair yesterday.. thank you very much.The quality seems to be very nice. And the customer very happy. He want to order 8 pcs after attach/cut the hair. Everything is perfect.

——Anonymous Customer

I saw you guy's on youtube. I said that looks really real hair. So I thought I should try it. Before i didn't wanna try it cause it doesn't look real. But i technology evolves and you can't tell the difference. Have my confidence back. Thank you so much.

——Anonymous Customer

Bonjour, j'ai bien reçu les compléments capillaires, ils me semble très bien, je fais une liste de ce que j'ai besoin et je reviens très víte vers vous pour une nouvelle commande.

——Catherine from France

New Times Hair is so damned good! I get all colors I like. The hair, humm, feels so real and comfortable on my head. I’ll definitely get spread your pieces to more!

——Arielle

The hair feels natural, I like it. I’ve tried both lace and skin hairpieces. I can’t even feel it on my head. It just feels like real hair. When I had a head massage, the hairpiece stayed on. The hairline is invisible. If I don’t say it, you are not gonna tell I’m wearing one. Their service is awesome, they are very onto their trade. New Times Hair is one to go with.

——Toby

You are the best! You guys provided me with great service, very patient and answered all my questions. This is will make me a loyal customer of New Times Hair.

——Anonymous Customer

hoy recibí. mi pedido.. gracias es lo que yo esperaba... la semana que biene voy a pedir 3.

——Gabriel from Argentina

New Times Hair is an amazing company to work with. You guys know exactly what I want. Professional, quick response and patient.

——M&JM Studio

I have just received the shipment today! I really would like to thank you. This time the hair unit is really really really good! Thank you very much...

——Majdi

Feedback 8

I started to wear them and they look better than natural hair..people are drown to how nice it looks..lots of compliments..I would like to know things like the density or styles...how they are made...I have already asked for a catalogue of the different units from New Times Hair have, I may take some hair cutting lessons and start my own side business.

——Suriya

What we like the most about hair systems by New Times Hair is their lace. The knots are so tiny, and almost equally small. Obviously they invested a huge amount of time and effort in making the knots and getting things right. That makes them stand out, and become our most reliable hair supplier. We were close to shutting down during the toughest time of the Covid, because most of our suppliers died out. New Times Hair didn’t. They proved themselves as trying everything to survive, and they did, and with lots of updated products. They helped us survive too! Thanks New Times Hair!

——Louis

I received the hairpieces today and at first glance everything looks very good. The hairline has become very natural and the gray part is also right. It's nice that our communication works so well.Have a nice day.

——Anonymous Customer

The quality of the hair is amazing. My client is very happy. Think next time maybe a little less density.. I had to do some customising around the front otherwise it's great the colour is perfect too. I'm used to ordering from vendors that lie about the density it's always thinner than the percentage. Will be ordering again.

——Anonymous Customer

I received the tapes for the hair. Thank you very much! However, before I received, I just got home from hair salon, to have my hair done. I had to use the tapes from Hair Club for Men, but it' s okay, I am sure I can use them next time! Also, just to let you know I like my new hair it fits perfectly on my head, and the black color matches my real hair. Perhaps, either next month or in August I will order another hair piece. I hope you saved the exact measurements and the color in your system/computer.

——Delfred

Good on you, New Times Hair! You people really make things happen! You do what you say you would do for us, and give what you say you would give. It really touches our hearts to see you trying so hard to get things done and get our required products. You have so many product options. They are all top quality. We’ll definitely order more hairpieces and toppers from you!

——Eloise

Very pleased with the new piece, colour good, I will order two more later, have a nice day.

——David

Feedback 3

I just received it.Thank you. I really love it. Thanks for your help.

——Anonymous Customer

Feedback 4

It looks great. I just cut it today and everything is fine for me.

——RayCavicchio

All good here. Hope all is well there. Just to let you know I did receive the parcel on Thursday morning. One day earlier than estimated- even better. Really pleased with the service. Product and colour looks really good. I will have cut in and try it in two weeks.Top Quality Toupee.

——Cinil Mukundan from UK

I received my hair piece on friday and I'm very satisfied with it. It looks totally amazing ...you guys did a great job. It's by far the best hair piece I've ever had so far. Crown area looks perfect and I like it that there isn't too much hair around crown. I really like the way you did it. When it comes to density (75%) I wasn't sure if it's going to be good since I hadn't had a hair piece of this density but now I have to say it looks way more natural than medium light. I've never been so happy with a hair piece like I' m now. I'll always go for 75% density from now on. Thank you soooo much. My brother Mark likes my new hair piece so much that it made him want to buy another one. He'd like to place a custom order sometime after New Year.

——Lukas

The package has arrived.The toupee looks well made to me.I got a little angry for the delays, but lately it's the fault of Covid and the closure of Korean production. I have had a thousand quality problems and delays.Thanks for your kindness and your patience.I believe we will do other business together.A hug.

——Anonymous Customer

Very professional. I'm looking forward to doing business with you for many years.

——Anonymous Customer

I have received both and they look great so far but they both came in uncut. I had added and paid for the cutting service for both pieces but even with this being missed, I am very ha ppy overall with my experience from our great communications, looks great so far before cutting and attaching, and happy with shipping as well.Thank you so much. I look forward to hearing from you and attaching these new pieces and ordering future ones from you.

——Bruce

I want just thank you. The system quality you sent me is good. Hair quality is good also lace is good Bleaching also good. I just want thank you again.

——Anonymous Customer

My first impression of the order we have is it looks fabulous I'm really happy with the unit. Thank you so much. Untill next time.

——Anonymous Customer

The system arrived. Thanks a lot to Rosie. I want to give you 5 stars for the hairpiece and your service.

——Hanif

The system arrived. Thanks a lot to Rosie. I want to give you 5 stars for the hairpiece and your service.

——Hanif

Thank you bro. you guys are the best and i look forward to always buying from you guys. i'm so happy, i hope you're well and all your family and colleagues are good. the best service anyone can receive. you have given me a 10/10 experience

——Ash

I cut one of the hair i've got from you on one of my client today, oh my god!! it looked sooo amazing!! he was so happy so was i just wanted to say thank you. it was colour # 4 but this one was a bit thicker then the other ones. Thanks again!

——BAHA Hair

Feedback 9

My client Johnny is very happy! The quality of the system is amazing,thank you!

——Ryan

I received the three replacements.My client loves the quality of those units the hair is soft and better than he's had from any other companies and I've done is Sarah 25 years. So thank you for everything. I love your hair better than others anywhere.

——Anonymous Customer

Every time I forget to thank you for the great service! There was already a chargeback on my card! and I want to thank you for the excellent service! thank you so much!!!

——Anonymous Customer

We received shipment today. We were pleased with the finished product of our test order. And we are currently considering a larger order.

——Anonymous Customer

I just put my latest system. You did a good job making sure the knots are bleached and the hair quality is a lot better than the one I had problems with. It easier to style ans knots look great. I am hoping the 3 systems that you will ship this coming week will be like this one.

——Sam

My last custom made order is great. I am wearingone piece and the hairline is perfect, the hair is beautiful and I am very happy. I would like to reorder one piece. Thanks.

——Carlo

The system is fantastic fantastic fantastic. Beautiful in fact. Spot on love it!

——Anonymous Customer

Feedback 10

This is the tranformation I did with tape in hair extensions from New Times Hair. Super soft hair. Everything is wonderful.

——Anonymous Customer

Feedback 2

I can't say enough good things about New Times Hair! I've been partner with them for years, and they're a fantiatic supplier to work with. Seriously, the quality is off the charts, and the clients in my clinic love them. They look so natural, it's hard to believe they're not real hair!Their quality is always consistently off the charts. No wonky strands or wonky colors here, just pure awesomeness. And the best part? The prices are a steal! I can offer my clients affordable options without breaking the bank. So, if you want your clients to rock the most realistic and wallet-friendly wigs out there, trust me, go with New Times Hair. You won't be disappointed!

——Rick

My client Ifty. He had ordered a custom unit. It was done very well, he is so happy. Please let the person know who made the unit they did an awesome job. He is so happy he will order another unit. If possible we get same person to make the next unit for him. Please tell the person or people who worked on his unit thank you for doing a great job. Thanks!

——Judy

I received the package and good as always. Thanks.

——Alain

Untill the next order. Let me know when you have a sale for the same one. Thank you.

——Marc

I want to just say these color 565 turned out beautiful I hope all my hair systems turn out this way.

——Anonymous Customer

Feedback 7

I want to share my testimony. I have alopecia areata since I was 7 years old. Ten years ago it became universal. I decided to buy the wig for oncology patients (although I am not) and I want to tell you that it is excellent: the quality of the hair, the softness, the density. it is also very comfortable and as an extra benefit it looks like natural hair. I am very happy, it has allowed me to feel confident in my work and personal activities. I want to add that your attention has been wonderful, always answering all my questions, with great respect and delicacy. Thank you infinitely for everything you do for people who go through this type of problems. Thank you for working with so much respect and superior quality. You are a wonderful company.

——Alejandra Ortiz

The hair feels natural, I like it. I’ve tried both lace and skin hairpieces. I can’t even feel it on my head. It just feels like real hair. When I had a head massage, the hairpiece stayed on. The hairline is invisible. If I don’t say it, you are not gonna tell I’m wearing one. Their service is awesome, they are very onto their trade. New Times Hair is one to go with.

——Toby

I received the hair topper today and it's great. And lightweight. Glad to have it Thanks much I would like to order the same piece as backup.

——Charuta Kogekar

Your system is still my favorite! I will get more soon. Cheers from New York!

——Lorenzo from USA

New Times Hair is an amazing company to work with. You guys know exactly what I want. Professional, quick response and patient.

——M&JM Studio

I received the prototypes! Wow the hair is so nice. I can't wait to build my prototype with the wonderful tools you've helped me with. The remy hair extension is just so soft and beautiful. It is truly gorgeous. I haven't felt hair this soft before.

——Erica

WOW!! I just received the hair, it is the exact same texture as my hair. I just wanna thank you Rita, for understanding my needs Thank you.

——Anonymous Customer

Got the package. It's really nice and upto my expectations. Didn't go the bleech knots though. But its fine. I Il YouTube it and do it on my own. Thank you so so much.

——Shila

I was referred to New Times Hair by someone in a FB hair loss group. I'am really happy to find New Times Hair - you make a real good job and service 🙂

——Anonymous Customer

I really love your hair extensions, so do our clients. The package looks simple and humble. But, when you pull the hair out from the inside, it looks so beautiful, best quality hair. It feels so smooth; tangles not; the scale-like cuticles are arranged very well, not fractured. They don’t look expensive. And they are not expensive. Most of my clients can afford. But as you got it out from the bag, you’ll know it is premium quality, it is what expensive hair should be like. Well done, New Times Hair!

——Camela

Clinton my hair stylist friend said I must tell you that this wig is the best wig he has seen. Compliment to your company.

———Anonymous Customer

I received my shipment. I want to tell you the finish products look beautiful. I hope my clients are pleased. Thank you and I'll be sending you more to have made. Again, beautiful work!!

——Mary

I am so good today I worked with your hair and I wanted tell you something I am so so glad to have met you your hair is really really good and the full head Wig that I'm using on a cancer patient is really going to be comfortable in her I'm so thankful

——Anonymous Customer

You guys got what I want. The clips feel nice and solid, the hair is just like feather, it’s smooth, and real on your head. The tones seem real and natural. All these tell us that the products are good quality. I’ll stick with you if you can continue send us products like this.

——Isak

You all have done an incredible job! We never imagined we would reach this point, and yet here we are. Your hairpieces and extensions are adored by all our customers in town. Your exceptional customer service, quick response time, and above all, seamless communication, coupled with outstanding product quality, make you stand out in every way. We will continue to depend on you to create even more wondrous products in the near future!

——Linnea

Inquiries & Questions
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June

June Chen

Sales representative

Introduction

June is detail-oriented, excellent at simplifying complex issues, making them understandable to all our clients, particularly those new to our services and products or unfamiliar with China.

Originally from Weifang, China, known as the hometown of kites, June moved to Qingdao in search of a better work-life balance. This has been her first job ever since. Over the years working at Newtimes Hair, she has cultivated a friendly demeanor and a sense of humor. June considers Newtimes Hair her second home, a place where she invests her passion wholeheartedly.

Her role extends beyond just solving problems; June acts as a bridge between our team and our clients, embodying our commitment to impeccable customer service.

● What hobbies and interests do you have?

I enjoy exercising. That’s a very important part of my life. I’m a super active person.

● Do you have a phobia? If you do, what is it?

No, not that I know of. I’m a very realistic person. If you mention outlandish stuff like aliens, monster in the bush, I’d be out of my mind.

● What is something you would love to do in the future?

I want to learn how to swim. I know it might sound a bit sarcastic, as I just mentioned that I enjoy doing exercise. Unfortunately, swimming hasn’t been on my list. I think I better catch up on that.

● What wig would you wear if you wore one and why?

I’d give HW1 a try. It looks natural and beautiful. Though we categorize it as a medical wig, almost any female can wear it. It’s got a lace mesh base, breathable, and flexible. You don’t need glue or tape to fix it to your head. Pretty easy, and it gives you all the long hair look a girl could want.

Sherry

Sherry Sui

Sales representative

Introduction

Are you new to China or the hair-making industry and feeling a bit lost about where to start? Sherry is your go-to expert. With a keen eye for detail and a deep understanding of our products and services, Sherry will help you identify the perfect product combo aligning with your business needs and client requirements.

Grew up in Yantai, and moved to Qingdao in 2015 with a medical background, Sherry’s thoughts are beyond simply selling hairpieces. She cares about the end user’s health, too. In the process of sourcing the most suitable hairpieces for your clients, it’s worthwhile to pay attention to what Sherry says in terms of scalp health and hairpiece maintenance. You can think of her as a comprehensive, yet concise hairpiece encyclopedia, equipped to offer you top-notch recommendations and ideas for exceptional customer service.

  • How would people in the office describe you?

At our end-of-year conference, my colleagues agreed that I’m a warm hearted, positive, and easy-going teammate. It gives me a sense of reward.

  • Do you have a phobia? If you do, what is it?

I don’t like being confined in a very small space. I believe it was due to a childhood experience. When I was six years old, I accidentally tripped and fell into a shallow well. I had to wait for two hours before I was found. Since then, I’ve found I just can’t tolerate the idea of being alone. I guess that makes me an active team player.

  • You are happiest when…

This may sound boastful, but it’s true. It’s just part of my nature to help others. When I actually see that what I did for them has helped them achieve something, it just makes me excited.

  • Which mens/womens hair system do you sell the most? Why that model?

I recomend HS25V. Oftentimes I’d introduce this model to my new clients to start with, so they can introduce this to their new clients see if hair systems are what really suit them, before they carry on with lace or mono hair systems.

Winni

Winni Yu

Sales Representative

Introduction

Born in Weifang, China’s kite capital, and moved to Qingdao in 2013, Winni has never looked back. Since joining Newtimes Hair, Winni has been a dynamo of efficiency and innovation. She is a problem-solver brimming with ideas and has become a vital part of our team.

From your first contact with Winni to the moment your orders are delivered, Winni ensures a smooth and exciting experience. With her at the helm, the business isn’t just easy but exhilarating, and every challenge becomes an opportunity for innovation.

Transitioning from a client developer to a retention specialist, throughout the years, Winni has successfully assisted numerous clients in solving their issues, particularly concerning product details, logistics, or custom hiccups.

  • What hobbies and interests do you have?

I’m into so many things. All the popular stuff you name: Swimming, badminton, running, all for keeping me in good shape.

  • How would people in the office describe you?

They keep calling me “pretty Winni pretty brainy.” I’d take that as a compliment. I’d say I’m generally pretty fast in term of thinking and figuring out solutions. My teammates often turn to me for help, too. And It turned out that most of the time my ideas worked for them.

  • Do you have any pet hates?

I’m a typical town girl, you know. I’m into cats and dogs. But things like snakes, all sorts of insects, and hamsters; they are not my cup of tea. So, never get them near me.

  • Which mens/womens hair system do you sell the most? Why that?

Most of my clietns are after Q6. And their clients happened to be guys who are into hair systems that are durable and natural. Q6 is a pretty good pick for them. With proper care, it should easily last 6 months.

Tori

Tori Zhang

Sales Representative

Introduction

Tori or Victoria to be exact, originally from Heze, brought her passion for life to Qingdao in 2016. An avid reader with a Teacher’s Qualification Certificate, Tori is known for her professional yet intriguing persona at the office.

As a quick learner, Tori always looks at customer’s needs from a tutor’s perspective. She has a sharp mind, is capable of picking up anything her client is unclear with, and offers the explanation in detail, making sure you understand it.

At Newtimes Hair, Tori thrives on the thrill of a sale, her triumphs now fueling the empowerment of her peers. Her journey at Newtimes Hair is marked by three profound words: abundant, proficient, and revolutionary.

  • Tell us an interesting fact about yourself other than your qualifications, your job.

I’m always fascinated about an exotic lifestyle. I really wish I could travel a lot, go to many different countries, and try their local gourmet food, and get in touch with the locals to actually have a feel of their culture.

  • Do you have a phobia? If you do, what is it?

I’m always afaid of heights. With any tall buildings, be it a chimney or TV tower, I look at it, and imagine I’m looking down right from the top, it will give me sweaty palms.

  • Do you have any pet hates?

Not at all. I generally love all pets. Dog, cats, guinea pigs, rabits, etc. I love them.

  • Do you have a favourite quote?

When you feel tired,it means you are walking uphill. I believe this quote as a truth that gives me a lift whenever I’m down. I believe there’s no gain without pain. Without trying, we can’t achieve anything.

  • Which men’s/women’s hair system do you sell the most? Why that model?

With me personally, the best-selling hair system has been HS1. It has what it’s required out of a good quality hair system, in terms of a natural-looking hairline, undetectable scalp, etc. Most wearers and salon owners are familiar with it. Plus, all our clients have faith in the quality of this hair system. According to their feedback, this is an easy-to-attach, easy-to-maintain hair system for both men and women.

Ivan

Ivan Mu

Sales representative

Introduction

Born and raised in a quiet town named Binzhou, China, where the Yellow River whispers its final secrets to the ocean. Ivan’s life was set to transform in ways he could hardly imagine. After completing college in Qingdao, young Ivan little knew that this vibrant coastal city would capture his heart and chart a new course in his life.

Ivan joined Newtimes Hair in mid-2022 soon after his graduation from his master’s. As a trilingual and someone with a professional understanding of Western cultures, Ivan plays a critical role in establishing customer relations in the US and Europe. His approachable nature and a mind of precision make him an invaluable asset to the team.

  • How would people in the office describe you?

I eardrop, and I hear them talking about me. I’m optimistic, proactive, and very friendly, and eager to help.

  • What is something you would love to do in the future?

I love basketball. And I’m a basketball freak. You can call me that. That’s just me. I’m looking at organizing a basketball team in the near future. 

  • Do you have a phobia? If you do, what is it?

I don’t know why I share the same gene with Doraemon. I’m scared of rats. I’m a 6’3″, but I hate rats; seeing one really freaks me out.

  • Which men/womens hair system do you sell the most? Why that model?

New Australia. When it first came out in early 2023, it made me top of sales. I think most wearers like it because at the design statge, our experts considered all possible aspects people could want from a hairpiece, such as a natural look, a level of comfort, and affordablity; it’s similar to lace, but most wearers can afford.