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1. New Times Hair is…?
New Times Hair is a professional manufacturer located in Qingdao China, specialized in hair products including toupee, wigs, hair extensions, etc.
We provide hair replacement products to both wholesalers and retailers with no order limitations.
2. What type of order do you accept?
We do both custom orders and stock orders. And we also have a lot of stock toupee and wigs for immediate shipment.
3. Do you require any order minimum quantity?
No minimum order quantity is required. We understand that customers need to place test orders or sample orders first. One test order or sample order is acceptable. We have confidence in the quality of our products. We are looking forward to your trial orders, and would like to give a special offer for your first trial order.
4. How to place an order?
Email us to inform the order detailed requests, we will reply to you and quote you our best price (factory direct price) to you then. If you confirm the price and then can email us the template(s) and hair sample(s) with order form together. You also can email the details about the order specifications if no need to send template(s) and hair sample(s). We will send you an invoice and you can make the payment. After payment, we will arrange your order into production and will inform you when the order finished and shipped.
5. Where should I send my order with the template and hair sample?
Our posting address is:
New Times Hair
Room 809, Building B, LuBang Plaza,
No.177, Shandong Road
Tel : +86-532-88994028
6. What kind of payment method can you accept?
We can accept payment via bank wire transfer, Western Union, MoneyGram or Paypal.
7. How long is the production time?
Stock toupee and wigs are available for immediate shipment.
Normal custom orders need 6-8 weeks. Rush orders need 4-6 weeks. Extra long hair or full cap wig order might need 1-2 more weeks.
8. What kind of shipping method do you use to ship the finished order?
We use international express like FedEx, DHL, UPS, delivered to your door. We will inform you the tracking number after shipment. Normally, the package would be delivered to you in 3-5 working days.
9. What warranty can we get?
In 3 months after shipment, for any manufacturing mistake or defect or any quality problem, we will remake or repair free of charge, or refund money back to you after receiving the returned unit, as per your requests.
10. How to find what I want on your website?
You can check our catalogs on our site to find our products. But they are just some products showed. We can do much more than that. You can just email us when you could not find what you want. Our professional sales representative will reply to you quickly.
11. Do you have stock pieces for immediate shipment?
12. What should I do if I don't like the hair after receiving it?
If it is stock units, you can simply return it. Please kindly make sure that you don't cut or do any process on the hair unit. We will refund the money back to you after receiving the returned unit.
If it is a custom order, if it is our manufacture defect or mistake, you can return it to remake or repair or ask your money back. If the order is made correct, but the order is ordered incorrectly, sorry, we could not remake free of charge or refund free of charge. But we would like to adjust it to meet your requirement if possible, and only charge working cost.
13. What kind of hair do you have?
We have Indian hair, Chinese hair, Remy hair, Virgin hair and European hair.