How to Carry Out a Successful Hair System Consultation

As a hair specialist, conducting a successful hair system consultation is an essential part of a satisfying hair system transformation. A hair system consultation is more than a business transaction; it’s about connecting with clients, understanding their needs, and providing confidence and support on their hair loss journey.

hair system consultation

In this comprehensive guide, We’ll uncover the crucial steps to acing a successful hair system consultation while being mindful of our client’s privacy and steering clear of sensitive issues. Let’s dive in and make every consultation a positive experience!

Understanding the Client’s Emotional Journey

Hair loss can be an emotional and sensitive topic for many. Hair specialists are all about empathizing with our clients and understanding their emotional journey. Our consultations must be filled with compassion, giving our clients the space to open up about their concerns and insecurities. By actively listening, we customize our guidance to meet their needs and help them release their emotional burden.

Creating a Private Consultation Environment

For a successful hair system consultation, privacy is critical! Many people feel vulnerable to baldness, so we must create a private and confidential environment for our clients to freely express themselves. This means having a soundproof area away from the main salon floor, designated for consultation, ensuring no one accidentally overhears your conversation. The client’s privacy must be considered and respected at all times.

Creating a Private Consultation Environment

Prioritizing Client Comfort and Trust

Building trust with our clients is paramount. We must create a warm, welcoming atmosphere that puts them at ease. Things like offering a beverage or providing comfortable seating go a long way in making them feel valued and cared for. We strengthen the client-specialist relationship by genuinely showing interest in their concerns and offering thoughtful solutions.

Assessing Individual Hair Needs

Each client’s hair loss journey is a tale of uniqueness. The one-size-fits-all approach will never work for us! To conduct a successful consultation, it is essential to thoroughly assess each client’s unique hair needs. This includes analyzing their hair type, lifestyle, preferences, hair loss extent, and budget. The more information we gather, the more equipped we are to weave personalized solutions that meet their needs.

Addressing Client Concerns with Sensitivity

During the consultation, the client may share concerns like how to maintain their hairpieces, if it has potential side effects, or what they must do to adjust to the change. Addressing concerns like these with the utmost sensitivity and honesty is crucial. By providing clients with transparent information and assuring them that their feelings are valid, we will ease their worries and strengthen their faith in our expertise.

Educating Clients about Hair System Options

An essential part of the consultation process is enlightening our clients about the array of hair system options available. Some may be new to the diverse types of hair systems, their maintenance needs, and the incredible benefits they offer. Explaining each option thoroughly ensures that our client understands what to expect from their chosen hair system and help them make informed decisions.

Demonstrating Hair Systems and Results

Helping clients visualize how a hair system looks and feels can be challenging. To address this, we should offer live demonstrations of hair systems as well as cases of other clients wearing hair systems. Whether through before and after photographs or sample hair systems, we can assist our clients in visualizing the potential outcomes. This helps them make more informed decisions and alleviates any anxieties they may have about their final look.

mens hair systems before and after new times hair
hs1 lace hair system before and after

Get the Exact Measurement of the Bald Spot

Is your client concerned about how to trim their hairpieces to a comfortable size? Sure, let’s prepare our tools: 1. a meter ruler; 2. some white eyeliner; 3. some sellotape.

  1. Remove any hairpieces and glue/tape gently.
  2. Next, take off the metal top of the meter ruler, ready for action!
  3. Now, with care, place four fingers above your eyebrows and mark the first start position of the hairpiece using the eyeliner. Moving along, place four fingers (adjusting as needed) above the top of your left ear, marking the second start position, and do the same on your right ear for the third start position.
  4. Connect the three points with a straight line to create your minor hairline, framing your fabulous style!
  5. To find the middle of your face, use the meter ruler to connect the line above your nose and mark the crossing point with tape. Ready for the final steps?
  6. Measure from the tape to the start of your back hair with the meter ruler, recording the measurement (around 22cm/8 inches for our model).
  7. Finally, tape the second and third points, measure the size between them with the meter ruler, and record it (about 17cm/6 inches for our model).

Now you’ve got the perfect fit for your hairpiece journey! Let’s embrace the beauty of individuality together!

For more details, refer to our article: Guidance on Scalp Measurement for Hairpieces.

Choose a Hair System for the Client

Congratulations! You’ve successfully finished the consultation and are ready to take the next step in getting a hair system for your client! Before anything else, revise your client’s needs to ensure a perfect match. Check hair systems currently in stock. One item in your inventory that only needs a minor trim will suit your client perfectly and costs less.

However, if a custom-made hair system is necessary, take his measurements to create a perfectly-fitting hair system for the client. Make sure your client understands that it will take some time to complete. Also, ensure he knows that regular maintenance is essential and must return to the salon to get his hairpiece washed. Remember to book a time for his first return appointment.

Schedule a Time for the Next Visit

Remember, once the client has chosen their ideal hair system, or when we have finished installing it, we schedule a convenient time for his next visit, either installation or maintenance. Always try your best to get your clients to return to your salon.


As hair specialists, we are not just technical experts but compassionate guides in our clients’ hair loss journey. We can make a meaningful impact in their lives through successful consultations, prioritizing privacy and sensitivity. By providing a private and supportive space, understanding their emotions, and offering personalized solutions, we empower our clients to embrace their hair loss with confidence and grace.

Remember, a successful consultation is not just about selling a hair system; it is about instilling hope, boosting self-esteem, and building and fostering lasting relationships with our valued clients.

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June Chen

Sales representative


June is detail-oriented, excellent at simplifying complex issues, making them understandable to all our clients, particularly those new to our services and products or unfamiliar with China.

Originally from Weifang, China, known as the hometown of kites, June moved to Qingdao in search of a better work-life balance. This has been her first job ever since. Over the years working at Newtimes Hair, she has cultivated a friendly demeanor and a sense of humor. June considers Newtimes Hair her second home, a place where she invests her passion wholeheartedly.

Her role extends beyond just solving problems; June acts as a bridge between our team and our clients, embodying our commitment to impeccable customer service.

● What hobbies and interests do you have?

I enjoy exercising. That’s a very important part of my life. I’m a super active person.

● Do you have a phobia? If you do, what is it?

No, not that I know of. I’m a very realistic person. If you mention outlandish stuff like aliens, monster in the bush, I’d be out of my mind.

● What is something you would love to do in the future?

I want to learn how to swim. I know it might sound a bit sarcastic, as I just mentioned that I enjoy doing exercise. Unfortunately, swimming hasn’t been on my list. I think I better catch up on that.

● What wig would you wear if you wore one and why?

I’d give HW1 a try. It looks natural and beautiful. Though we categorize it as a medical wig, almost any female can wear it. It’s got a lace mesh base, breathable, and flexible. You don’t need glue or tape to fix it to your head. Pretty easy, and it gives you all the long hair look a girl could want.


Sherry Sui

Sales representative


Are you new to China or the hair-making industry and feeling a bit lost about where to start? Sherry is your go-to expert. With a keen eye for detail and a deep understanding of our products and services, Sherry will help you identify the perfect product combo aligning with your business needs and client requirements.

Grew up in Yantai, and moved to Qingdao in 2015 with a medical background, Sherry’s thoughts are beyond simply selling hairpieces. She cares about the end user’s health, too. In the process of sourcing the most suitable hairpieces for your clients, it’s worthwhile to pay attention to what Sherry says in terms of scalp health and hairpiece maintenance. You can think of her as a comprehensive, yet concise hairpiece encyclopedia, equipped to offer you top-notch recommendations and ideas for exceptional customer service.

  • How would people in the office describe you?

At our end-of-year conference, my colleagues agreed that I’m a warm hearted, positive, and easy-going teammate. It gives me a sense of reward.

  • Do you have a phobia? If you do, what is it?

I don’t like being confined in a very small space. I believe it was due to a childhood experience. When I was six years old, I accidentally tripped and fell into a shallow well. I had to wait for two hours before I was found. Since then, I’ve found I just can’t tolerate the idea of being alone. I guess that makes me an active team player.

  • You are happiest when…

This may sound boastful, but it’s true. It’s just part of my nature to help others. When I actually see that what I did for them has helped them achieve something, it just makes me excited.

  • Which mens/womens hair system do you sell the most? Why that model?

I recomend HS25V. Oftentimes I’d introduce this model to my new clients to start with, so they can introduce this to their new clients see if hair systems are what really suit them, before they carry on with lace or mono hair systems.


Winni Yu

Sales Representative


Born in Weifang, China’s kite capital, and moved to Qingdao in 2013, Winni has never looked back. Since joining Newtimes Hair, Winni has been a dynamo of efficiency and innovation. She is a problem-solver brimming with ideas and has become a vital part of our team.

From your first contact with Winni to the moment your orders are delivered, Winni ensures a smooth and exciting experience. With her at the helm, the business isn’t just easy but exhilarating, and every challenge becomes an opportunity for innovation.

Transitioning from a client developer to a retention specialist, throughout the years, Winni has successfully assisted numerous clients in solving their issues, particularly concerning product details, logistics, or custom hiccups.

  • What hobbies and interests do you have?

I’m into so many things. All the popular stuff you name: Swimming, badminton, running, all for keeping me in good shape.

  • How would people in the office describe you?

They keep calling me “pretty Winni pretty brainy.” I’d take that as a compliment. I’d say I’m generally pretty fast in term of thinking and figuring out solutions. My teammates often turn to me for help, too. And It turned out that most of the time my ideas worked for them.

  • Do you have any pet hates?

I’m a typical town girl, you know. I’m into cats and dogs. But things like snakes, all sorts of insects, and hamsters; they are not my cup of tea. So, never get them near me.

  • Which mens/womens hair system do you sell the most? Why that?

Most of my clietns are after Q6. And their clients happened to be guys who are into hair systems that are durable and natural. Q6 is a pretty good pick for them. With proper care, it should easily last 6 months.


Tori Zhang

Sales Representative


Tori or Victoria to be exact, originally from Heze, brought her passion for life to Qingdao in 2016. An avid reader with a Teacher’s Qualification Certificate, Tori is known for her professional yet intriguing persona at the office.

As a quick learner, Tori always looks at customer’s needs from a tutor’s perspective. She has a sharp mind, is capable of picking up anything her client is unclear with, and offers the explanation in detail, making sure you understand it.

At Newtimes Hair, Tori thrives on the thrill of a sale, her triumphs now fueling the empowerment of her peers. Her journey at Newtimes Hair is marked by three profound words: abundant, proficient, and revolutionary.

  • Tell us an interesting fact about yourself other than your qualifications, your job.

I’m always fascinated about an exotic lifestyle. I really wish I could travel a lot, go to many different countries, and try their local gourmet food, and get in touch with the locals to actually have a feel of their culture.

  • Do you have a phobia? If you do, what is it?

I’m always afaid of heights. With any tall buildings, be it a chimney or TV tower, I look at it, and imagine I’m looking down right from the top, it will give me sweaty palms.

  • Do you have any pet hates?

Not at all. I generally love all pets. Dog, cats, guinea pigs, rabits, etc. I love them.

  • Do you have a favourite quote?

When you feel tired,it means you are walking uphill. I believe this quote as a truth that gives me a lift whenever I’m down. I believe there’s no gain without pain. Without trying, we can’t achieve anything.

  • Which men’s/women’s hair system do you sell the most? Why that model?

With me personally, the best-selling hair system has been HS1. It has what it’s required out of a good quality hair system, in terms of a natural-looking hairline, undetectable scalp, etc. Most wearers and salon owners are familiar with it. Plus, all our clients have faith in the quality of this hair system. According to their feedback, this is an easy-to-attach, easy-to-maintain hair system for both men and women.


Ivan Mu

Sales representative


Born and raised in a quiet town named Binzhou, China, where the Yellow River whispers its final secrets to the ocean. Ivan’s life was set to transform in ways he could hardly imagine. After completing college in Qingdao, young Ivan little knew that this vibrant coastal city would capture his heart and chart a new course in his life.

Ivan joined Newtimes Hair in mid-2022 soon after his graduation from his master’s. As a trilingual and someone with a professional understanding of Western cultures, Ivan plays a critical role in establishing customer relations in the US and Europe. His approachable nature and a mind of precision make him an invaluable asset to the team.

  • How would people in the office describe you?

I eardrop, and I hear them talking about me. I’m optimistic, proactive, and very friendly, and eager to help.

  • What is something you would love to do in the future?

I love basketball. And I’m a basketball freak. You can call me that. That’s just me. I’m looking at organizing a basketball team in the near future. 

  • Do you have a phobia? If you do, what is it?

I don’t know why I share the same gene with Doraemon. I’m scared of rats. I’m a 6’3″, but I hate rats; seeing one really freaks me out.

  • Which men/womens hair system do you sell the most? Why that model?

New Australia. When it first came out in early 2023, it made me top of sales. I think most wearers like it because at the design statge, our experts considered all possible aspects people could want from a hairpiece, such as a natural look, a level of comfort, and affordablity; it’s similar to lace, but most wearers can afford.