How to Deal With Hair System Wearers With Tricky Skin Conditions

Occasionally, our partnered salons and local hair distributors drop us a line, highlighting concerns about their clients dealing with itchy scalps or rashes. As hair experts, it’s our responsibility to pay special attention to these unique cases. This post goes deeper into scalp conditions, providing practical insights into addressing each individual situation. Consider it your essential guide to navigating the intricacies of client care.

How to Deal With Hair System Wearers With Different Skin Conditions

1. Wearers with Oily or Heavy Sweating Scalp

Getting to know clients’ lifestyles and living conditions is very important during the consultant period. For example, oily and heavy sweating scalp is commonly seen in those who live an active lifestyle or in hot climates. You have to pay special attention to those types of skin conditions during the installation. Otherwise, you may get messages from your client several days later after the installation complaining about scalp itchiness, bad smells, or even the hair system falling off.

Ensuring a durable, firm hold, and comfortable wearing experience is important for this type of skin condition. Here are a few tips.

✍Clean the Scalp Nicely Before Attaching

Tapes and glue don’t adhere firmly to only scalp. When installing hair systems for these clients, we must ensure their scalp is thoroughly dry and clean. Before applying tape or adhesive, cleanse the wearer’s scalp and the underside of the base using 99% alcohol. A clean scalp enables the hair system to stay securely attached for an extended period before requiring reattachment.

✍Use Strong, Long-Lasting, Comfortable Bonds for Attachment

To keep the hair system on the scalp for an extended period; a firm-holding, long-lasting, and comfortable bond is necessary.

Walker Extenda Bond Plus tape, as its name suggests, is crafted for extensive holding. It can keep the hair system in place for over 4 weeks and is breathable and very comfortable to wear for wearers with oily or heavily sweating scalps.

Walker Tape Ultra Hold is a waterproof adhesive that is resistant to humidity, sweat, and water.  It is built with a stretchy carrier, a dull finish, and skin-safe gentleness. It provides a comfortable, maximum wear (4+ weeks) hold for wearers.

✍Go for Lace Hair Systems

A scalp prone to oiliness often experiences increased sweating. Opting for a breathable hair system effectively facilitates heat evaporation, providing the scalp with a refreshing and cool sensation.

As our ultimate best-selling piece, HS7 full Swiss lace hair system, crafted with soothing breathability, seamlessly blends 100% human hair with your client’s natural locks, achieving an utterly authentic appearance and unmatched comfort.

2. Clients With a Sensitive Scalp or Prone to Allergy

Clients with sensitive scalp usually have symptoms such as burning, tingling, pain, itching, and redness. Your client might also experience tightness and any other general discomfort. You could be dealing with a hyperreactive or hypersensitive scalp for more severe symptoms.

✍Sensitive Scalps Call for Patch Tests

Individuals with a sensitive scalp often exhibit sensitivity throughout the entire body. Since most sensitive scalps primarily react to adhesive or tape, conducting a patch test before installation is advisable.

To start a patch test, apply a small amount of adhesive or tape intended for the client’s hair system installation, typically on the skin behind the ear or inner forearm. Allow it to remain for 24-48 hours, monitoring for adverse reactions such as redness, itching, or swelling.

This fundamental, yet critical step serves to identify potential allergies or sensitivities before the hair system installation, ensuring a safer and more enjoyable experience for the client.

✍Use Scalp Protectors Before Bonding

A scalp protector is a specialized liquid product similar to a hair spray. It creates a protective barrier between the scalp and adhesive or tape, blocking the scalp from all hair system side effects. It’s like applying primer before the final paint with house painting.

Scalp protector helps prevent potential irritation and enhances comfort, particularly for clients with sensitive scalps prone to reactions. Applying the scalp protector is crucial after thoroughly shaving and cleaning the scalp. It ensures a seamless and irritation-free experience during hair system or wig installation.

These protectors shield the scalp, providing a robust barrier between sensitive skin and adhesives.

Extra benefits of scalp protectors: In response to client feedback, applying a scalp protector has been shown to extend the attachment duration of the hair system by an additional 30% compared to its standard adherence period.

✍Hypoallergenic Adhesive and Tape

Using hypoallergenic tapes or water-based glue for any hair system, the client can effectively minimize or avoid scalp irritation. These products have reduced allergens, with gentle ingredients and skin-friendly formulations, and in turn, keep the hair healthy and hydrated.

Lace FX is a clear, double-sided tape with a high adhesive mass on the sticking sides, efficiently filling gaps and blending perfectly into the hairline. It has been medically tested and proven to be hypoallergenic.

Ghost Bond is widely regarded as the ultimate bonding solution. With no harmful ingredients, it has long been used in Europe and America. It resists oil and water, providing a firm and long-lasting hold.

✍Recommend Soft, Breathable Hair Systems to Clients

Recommend breathable hair systems to clients with sensitive scalps, such as lace hair systems. These hairpieces are designed for better air circulation through the scalp, preventing excess heat and moisture buildup, potentially leading to bacteria breeding and itching.

Breathable hair systems are usually soft, with Swiss lace toupees as an example, reducing friction, the risk of chafing or discomfort, and allergic reactions or irritation for wearers with sensitive scalps.

The New Australia men’s toupee combines the best of both lace and poly. The extensive poly perimeter facilitates easy attachment and remains undetectable around the edges. The lace top ensures effective heat dissipation.

Sunny from our collection of top lace hair systems is an ideal choice. With a base of ultra-breathable Swiss lace, Sunny promises unmatched comfort and a cool escape from the heat. Seamlessly attached, the lace elegantly disappears into the scalp, offering an undetectable, effortless style.

3. How Do You Deal With Contagious Clients?

Contagious skin conditions, including ringworm, scabies, impetigo, etc., are transmitted through direct or indirect contact. As a salon owner, considering practical measures to curb the spread of contagions is beneficial for providing the best possible hair system installation service.

✍Get Contagious Clients to See a Doctor Before Consultation

Recommending an initial consultation with a medical professional will effectively mitigate the risk of contagions. It’s beneficial to proactively address these concerns to prevent any potential spread within the salon environment or negative mentions in salon reviews.

✍ Patch Test Still Applicable for Contagious Clients

A hair system client with a contagious scalp also implies sensitivity. When they visit your salon for a consultation, it is highly advisable to conduct a patch test. A patch test will help identify the suitable adhesive or product that caters to the client’s sensitivity and mitigates the risk of contagion spread.

✍Soft and Breathable Hair Systems

Similar to clients with sensitive scalps, it is advisable to have contagious clients use breathable and soft hair systems, too. They reduce heat and promote a more hygienic wearing experience.

4. How About the Client Has Open Wounds on Their Scalp?

Open wounds on the scalp refer to breaks or injuries in the skin that expose the underlying tissues. These wounds can result from various causes, such as cuts, abrasions, lacerations, or infections. It could lead to further skin boiling or ailments if not treated properly.

✍ Can Clients With Open Wounds Wear Hair Systems?

Clients with an open wound on their scalp can still wear hair systems. Yet, the wound must be treated appropriately before hair system installation. The most practical way is to avoid the wounds when applying tape and adhesive, working around it so that it may heal. At the same time, opt for the most breathable hair systems, wound-friendly and medical-grade tapes, and adhesives.

✍It’s All About Avoiding the Wounds and Let it Grow

Take this full-cap medical wig, for example. On the underside of the base are silicone strips that grip the scalp without slipping, requiring minimal or no adhesive for attachment. This minimizes the chance of the wound being enlarged or chemically worsened. The medical wig covers the entire scalp, allowing the client’s scalp to be fully shaved, reducing the chance of infection.


Clients may sometimes experience skin discomfort or rashes when wearing hair systems due to product allergies, sensitive skin, climate change, etc. For salon owners or hair system distributors, implementing proactive measures is crucial to prevent such issues. This approach ensures a seamless wearing experience, promoting client satisfaction and benefiting your business in the long run.

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2 thoughts on “How to Deal With Hair System Wearers With Tricky Skin Conditions”

  1. New Times Hair
    New Times Hair

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June Chen

Sales representative


June is detail-oriented, excellent at simplifying complex issues, making them understandable to all our clients, particularly those new to our services and products or unfamiliar with China.

Originally from Weifang, China, known as the hometown of kites, June moved to Qingdao in search of a better work-life balance. This has been her first job ever since. Over the years working at Newtimes Hair, she has cultivated a friendly demeanor and a sense of humor. June considers Newtimes Hair her second home, a place where she invests her passion wholeheartedly.

Her role extends beyond just solving problems; June acts as a bridge between our team and our clients, embodying our commitment to impeccable customer service.

● What hobbies and interests do you have?

I enjoy exercising. That’s a very important part of my life. I’m a super active person.

● Do you have a phobia? If you do, what is it?

No, not that I know of. I’m a very realistic person. If you mention outlandish stuff like aliens, monster in the bush, I’d be out of my mind.

● What is something you would love to do in the future?

I want to learn how to swim. I know it might sound a bit sarcastic, as I just mentioned that I enjoy doing exercise. Unfortunately, swimming hasn’t been on my list. I think I better catch up on that.

● What wig would you wear if you wore one and why?

I’d give HW1 a try. It looks natural and beautiful. Though we categorize it as a medical wig, almost any female can wear it. It’s got a lace mesh base, breathable, and flexible. You don’t need glue or tape to fix it to your head. Pretty easy, and it gives you all the long hair look a girl could want.


Sherry Sui

Sales representative


Are you new to China or the hair-making industry and feeling a bit lost about where to start? Sherry is your go-to expert. With a keen eye for detail and a deep understanding of our products and services, Sherry will help you identify the perfect product combo aligning with your business needs and client requirements.

Grew up in Yantai, and moved to Qingdao in 2015 with a medical background, Sherry’s thoughts are beyond simply selling hairpieces. She cares about the end user’s health, too. In the process of sourcing the most suitable hairpieces for your clients, it’s worthwhile to pay attention to what Sherry says in terms of scalp health and hairpiece maintenance. You can think of her as a comprehensive, yet concise hairpiece encyclopedia, equipped to offer you top-notch recommendations and ideas for exceptional customer service.

  • How would people in the office describe you?

At our end-of-year conference, my colleagues agreed that I’m a warm hearted, positive, and easy-going teammate. It gives me a sense of reward.

  • Do you have a phobia? If you do, what is it?

I don’t like being confined in a very small space. I believe it was due to a childhood experience. When I was six years old, I accidentally tripped and fell into a shallow well. I had to wait for two hours before I was found. Since then, I’ve found I just can’t tolerate the idea of being alone. I guess that makes me an active team player.

  • You are happiest when…

This may sound boastful, but it’s true. It’s just part of my nature to help others. When I actually see that what I did for them has helped them achieve something, it just makes me excited.

  • Which mens/womens hair system do you sell the most? Why that model?

I recomend HS25V. Oftentimes I’d introduce this model to my new clients to start with, so they can introduce this to their new clients see if hair systems are what really suit them, before they carry on with lace or mono hair systems.


Winni Yu

Sales Representative


Born in Weifang, China’s kite capital, and moved to Qingdao in 2013, Winni has never looked back. Since joining Newtimes Hair, Winni has been a dynamo of efficiency and innovation. She is a problem-solver brimming with ideas and has become a vital part of our team.

From your first contact with Winni to the moment your orders are delivered, Winni ensures a smooth and exciting experience. With her at the helm, the business isn’t just easy but exhilarating, and every challenge becomes an opportunity for innovation.

Transitioning from a client developer to a retention specialist, throughout the years, Winni has successfully assisted numerous clients in solving their issues, particularly concerning product details, logistics, or custom hiccups.

  • What hobbies and interests do you have?

I’m into so many things. All the popular stuff you name: Swimming, badminton, running, all for keeping me in good shape.

  • How would people in the office describe you?

They keep calling me “pretty Winni pretty brainy.” I’d take that as a compliment. I’d say I’m generally pretty fast in term of thinking and figuring out solutions. My teammates often turn to me for help, too. And It turned out that most of the time my ideas worked for them.

  • Do you have any pet hates?

I’m a typical town girl, you know. I’m into cats and dogs. But things like snakes, all sorts of insects, and hamsters; they are not my cup of tea. So, never get them near me.

  • Which mens/womens hair system do you sell the most? Why that?

Most of my clietns are after Q6. And their clients happened to be guys who are into hair systems that are durable and natural. Q6 is a pretty good pick for them. With proper care, it should easily last 6 months.


Tori Zhang

Sales Representative


Tori or Victoria to be exact, originally from Heze, brought her passion for life to Qingdao in 2016. An avid reader with a Teacher’s Qualification Certificate, Tori is known for her professional yet intriguing persona at the office.

As a quick learner, Tori always looks at customer’s needs from a tutor’s perspective. She has a sharp mind, is capable of picking up anything her client is unclear with, and offers the explanation in detail, making sure you understand it.

At Newtimes Hair, Tori thrives on the thrill of a sale, her triumphs now fueling the empowerment of her peers. Her journey at Newtimes Hair is marked by three profound words: abundant, proficient, and revolutionary.

  • Tell us an interesting fact about yourself other than your qualifications, your job.

I’m always fascinated about an exotic lifestyle. I really wish I could travel a lot, go to many different countries, and try their local gourmet food, and get in touch with the locals to actually have a feel of their culture.

  • Do you have a phobia? If you do, what is it?

I’m always afaid of heights. With any tall buildings, be it a chimney or TV tower, I look at it, and imagine I’m looking down right from the top, it will give me sweaty palms.

  • Do you have any pet hates?

Not at all. I generally love all pets. Dog, cats, guinea pigs, rabits, etc. I love them.

  • Do you have a favourite quote?

When you feel tired,it means you are walking uphill. I believe this quote as a truth that gives me a lift whenever I’m down. I believe there’s no gain without pain. Without trying, we can’t achieve anything.

  • Which men’s/women’s hair system do you sell the most? Why that model?

With me personally, the best-selling hair system has been HS1. It has what it’s required out of a good quality hair system, in terms of a natural-looking hairline, undetectable scalp, etc. Most wearers and salon owners are familiar with it. Plus, all our clients have faith in the quality of this hair system. According to their feedback, this is an easy-to-attach, easy-to-maintain hair system for both men and women.


Ivan Mu

Sales representative


Born and raised in a quiet town named Binzhou, China, where the Yellow River whispers its final secrets to the ocean. Ivan’s life was set to transform in ways he could hardly imagine. After completing college in Qingdao, young Ivan little knew that this vibrant coastal city would capture his heart and chart a new course in his life.

Ivan joined Newtimes Hair in mid-2022 soon after his graduation from his master’s. As a trilingual and someone with a professional understanding of Western cultures, Ivan plays a critical role in establishing customer relations in the US and Europe. His approachable nature and a mind of precision make him an invaluable asset to the team.

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I eardrop, and I hear them talking about me. I’m optimistic, proactive, and very friendly, and eager to help.

  • What is something you would love to do in the future?

I love basketball. And I’m a basketball freak. You can call me that. That’s just me. I’m looking at organizing a basketball team in the near future. 

  • Do you have a phobia? If you do, what is it?

I don’t know why I share the same gene with Doraemon. I’m scared of rats. I’m a 6’3″, but I hate rats; seeing one really freaks me out.

  • Which men/womens hair system do you sell the most? Why that model?

New Australia. When it first came out in early 2023, it made me top of sales. I think most wearers like it because at the design statge, our experts considered all possible aspects people could want from a hairpiece, such as a natural look, a level of comfort, and affordablity; it’s similar to lace, but most wearers can afford.